How should travel counselor productivity be measured? It’s a key consideration as corporate travel program managers assess their capacity needs. Unfortunately, the answer isn’t straightforward, particularly in light of the expansion of the New Distribution Capability protocol. Transactions involving NDC generally require more time for servicing and, at least for now in some configurations, get sapped with productivity-killing limitations. This…

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Jay Campbell

Before starting The Company Dime with David Jonas in 2014, journalist Jay Campbell a decade earlier created travel business newsletter The Beat. In 2006, Jay co-founded Travel Procurement magazine and in 2010 helped integrate them with Business Travel News. He served as BTN's editorial director until 2013. Jay made his travel industry media debut in 1993 at the Air Travel Journal of Boston while earning his undergraduate degree in journalism at Boston University. He would be happy to connect on LinkedIn. He's here at CorporateTravel.social on Mastodon.