Travel and Transport Augments Agent Desktop With New Information System

By | March 2, 2017

Two-thirds of Travel and Transport's client bookings go through self-booking tools. Why, then, did the travel management company spend time and money building out technology at the travel agent point of sale? It's because the rest often are the most important or tricky bookings. Better-informed and more efficient agents make for better customer service.

Travel and Transport has been considering a new agent desktop for a few years. Ultimately it decided to do something a little different. A new system replete with timely and relevant . . .

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Author: David Jonas

David Jonas in 2006 co-founded business media firm ProMedia.travel after ten years as a journalist with Business Travel News. David rejoined BTN in 2010 as executive editor when its parent company acquired ProMedia, and in 2014 co-created The Company Dime. David has a bachelor's degree in communications from Cornell University.