Two-thirds of Travel and Transport's client bookings go through self-booking tools. Why, then, did the travel management company spend time and money building out technology at the travel agent point of sale? It's because the rest often are the most important or tricky bookings. Better-informed and more efficient agents make for better customer service.
Travel and Transport has been considering a new agent desktop for a few years. Ultimately it decided to do something a little different. A new system replete with timely and relevant . . .