[UPDATE, March 7, 2018: We published new information about this topic here.]
Two-thirds of Travel and Transport's client bookings go through self-booking tools. Why, then, did the travel management company spend time and money building out technology at the travel agent point of sale? It's because the rest often are the most important or tricky bookings. Better-informed and more efficient agents make for better customer service.
Travel and Transport has been considering . . .