Ninety percent of about 60 travel management company personnel polled in January by GBTA expected their firms to increase staff size in 2023 compared with last year. Forty-six percent said their companies were still smaller than they were before Covid.

TMC staffing shortages and resulting service problems are not as widespread as they were several months ago, according to sources. But shortages at certain companies and in certain markets remain challenging. Career pages for American Express Global Business Travel, BCD Travel and CWT collectively . . .

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