Travel management companies are trying to make the most of a time when bookings remain feeble. In addition to staff right-sizing, relocating and retraining, some are trying new technology. A more efficient operation could improve margins. For some, that means accelerating artificial intelligence, which may shift client service propositions and performance measurement.

An area of opportunity identified last year by American Express Global Business Travel further automates emailed travel requests and communications. GBT in September 2019 . . .

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