People called for a restructuring of travel management company pricing for years before the pandemic; now, some call it urgent. Stopgaps are in place in some environments, allowing, for example, a corporate account to pay to retain dedicated counselors. In the long run, though, many see a need to change a pricing structure that mostly depends on fees charged per transaction.
This sentiment is prevalent among TMCs, but not clients.
In a June straw poll by The Company Dime, 21 percent of 58 corporate travel buyers said they were considering a change in . . .