It’s Time For Travel Managers To Take ‘Deep Breaths’ And A Step Back

Some corporate travel operations have moved from crisis mode to a more strategic phase. With virtually no business travel activity underway, everyone will be there soon enough. There's plenty to do.

According to industry consultants and travel buyers, managers can find opportunities to add value in areas including supplier relations, policy management and digital transformation. A more strategic view can help them take care of another top priority: career preservation.

"This is a time to step up and create some value," said Mark Williams, a corporate travel veteran who recently joined consultancy Nina & . . .

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Jay Campbell

Author: Jay Campbell

Jay Campbell in 2004 created travel business newsletter The Beat, in 2006 co-founded Travel Procurement magazine and in 2010 integrated them with Business Travel News. He served as editorial director until 2013. Jay made his travel industry media debut in 1993 at the Air Travel Journal of Boston while earning his undergraduate degree in journalism at Boston University.


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Cynthia HayesGaurav SundaramMike MacNair Recent comment authors
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Mike MacNair
Mike MacNair

Yes and a great place to start is by identifying the impact of the gaps in your program (safety, savings, refunds, support with changes, expense issues…) and suggesting how a staged rollout into new policies and procedures would take place. Pulling into the conversation HR in a bigger role as some who may be required to travel won’t want to anymore… This is going to have to ramp back up in phases. Not just off then on. It’s a great time to be a travel manager! A lot of value to deliver.

Gaurav Sundaram

This forced break should be used productively to clean up programs and develop efficiencies. Post Covid-19, the pressure on businesses from a P&L standpoint will be enormous. Unless travel managers can effectively recommend actions to their corporate leadership that create efficiency/reduce costs, they will be have a short shelf life! This will require questioning inertia and the desire to maintain status quo. 1. Evaluating all components of a global travel program can deliver some tangible financial gains. 2. There are significant direct financial opportunities in global and domestic VAT reclaim. These are costs that have been booked and can be… Read more »

Cynthia Hayes
Cynthia Hayes

I have been a travel professional for 25 years and we are using this time to prepare for our precious clients to return to booking business travel. It’s going to be okay.