Along with travelers and budget holders, corporate travel managers hold the keys to business travel industry recovery. Among three companies represented on a Sept. 24 Teleconference call, Anaplan was hardly traveling and iRobot and Jabil were traveling some. Their veteran travel managers found it interesting that their value within the organizations grew even after volumes plummeted.

Maria Chevalier, co-host of the "Voice Of The Customer" conference call, wasn't surprised.

"Being a travel manager right now is so much more complicated than ever before," said Chevalier. "I've heard consistently from travel managers that . . .

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