Traveler engagement is an area of opportunity, but translating touchy-feely principles for a procurement mindset of compliance and savings is problematic.

Many practitioners remain in the earliest stages of a more robust engagement program, studying and planning. According to an Association of Corporate Travel Executives/American Express Global Business Travel September 2016 survey of 254 corporate travel managers, 90 percent of companies maintain key performance indicators on travel savings. For associated "traveler-centric" concepts like productivity, wellness, work/life balance and retention, the rate of KPI usage dropped below 30 percent.

More than two-thirds of those polled do . . .

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