If you're a global travel manager and have not heard from your big travel management company about "proactive care" or "disruption services," you likely will. American Express Global Business Travel and Carlson Wagonlit Travel are rolling out programs now. BCD Travel has had one for three years. The details differ, but what's behind them is the same: operational intel and tracking from FlightStats. The question for many clients is, at what cost?
First of all, what is it? Say there's a storm. You deplane from the first leg of your one-stop trip, and the connection is . . .