Leesburg, Va. — It's not uncommon to find travel managers who believe in Concur's vision for TripLink but question whether it's ready. Aggressive marketing has inflated expectations. Concur has acknowledged that building the service takes a long time. Maybe the mantra now should be "slow and steady" as the company ticks off delivery of key functions.

A couple of newly developed capabilities appeal to travel managers concerned about loss of policy and control. Reports show Concur Travel and Expense customers the savings missed when travelers booked directly on supplier websites without using the discounts their employers . . .

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