Like the rest of the airline, United’s fare filing team shrank as a result of the pandemic. Fortunately for United, it already was looking at an ATPCO service meant to streamline that aspect of the contract management process. Built with Scotland-based tech firm Volaro in 2015, the Express Contracts system removes much of the manual filing work and gets newly…

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David Jonas in 2006 co-founded business media firm ProMedia.travel after ten years as a journalist with Business Travel News. David rejoined BTN in 2010 as executive editor when its parent company acquired ProMedia, and in 2014 co-created The Company Dime. David has a bachelor's degree in communications from Cornell University.