Like the rest of the airline, United's fare filing team shrank as a result of the pandemic. Fortunately for United, it already was looking at an ATPCO service meant to streamline that aspect of the contract management process. Built with Scotland-based tech firm Volaro in 2015, the Express Contracts system removes much of the manual filing work and gets newly negotiated fares into the market within hours instead of days or weeks, according to ATPCO. United started using it with a group of corporate customers. American Airlines is assessing.

"There are very few subject matter . . .

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