Managing Unused Airline Tickets When Cash Is King

[UPDATE, April 6, 2020: Airlines must refund ticket and optional services purchases for flights they canceled due to the coronavirus pandemic, according to the U.S. Department of Transportation. That includes customers who bought nonrefundable tickets.]

Strapped for cash and facing volumes of canceled itineraries no one modeled, carriers are offering incentives to those willing to reuse credit rather than request refunds. For corporate accounts, that could come in the form of bonuses added to residual values stored on UATP cards. Pooling unused credit in that way is an idea favored by some travel managers bracing . . .

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Author: David Jonas

David Jonas in 2006 co-founded business media firm ProMedia.travel after ten years as a journalist with Business Travel News. David rejoined BTN in 2010 as executive editor when its parent company acquired ProMedia, and in 2014 co-created The Company Dime. David has a bachelor's degree in communications from Cornell University.

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