Buying Ovation Travel Group boosts American Express Global Business Travel's high-touch service. Ovation made a name for itself in that area and sometimes provides travel and related services to executives at companies that use other TMCs for the rank and file. In the current environment, higher levels of agency support could help more people get comfortable with returning to business travel. In the long run, bigwig attention will go to bigwigs.
It stands to reason that, during the pandemic, some . . .