Author: Mark Hollyhead

As COO of Egencia, Mark Hollyhead brings over 25 years of global experience in sales, marketing and operations across the travel and telecommunications industries. Before joining Egencia in 2010, Mark was with Vodafone as head of transformation and prior he spent 15 years at British Airways in a variety of leadership positions, including VP of e-commerce and customer contact, head of revenue management for the long-haul business worldwide and head of London Heathrow customer operations. Mark earned a MBA in Strategy and Distribution from the City of London Business School and received post graduate honors in Economics at Birkbeck University of London. Connect with Mark on LinkedIn or follow him on Twitter.

Op Ed: Mark Hollyhead On Capturing More Customer Value In Business Travel

Mark Hollyhead

Creating a successful corporate travel platform in today’s fast-changing market means serving several masters. Egencia COO Mark Hollyhead describes the need to unlock value for several of them as part of a “virtuous cycle.” The marketplace is more dynamic. It’s a fact. Ten years ago it was easy to spot a competitive threat emerge; today…

Op Ed: Mark Hollyhead On Building Better Air Policies

Mark Hollyhead

Today’s advisor is Egencia chief operating officer Mark Hollyhead. He provides a sneak peek into his company’s latest research on travel policies. The analysis zeroes in on what’s required at small and large companies around the world related to class of service, advance purchasing and pre-trip approvals. Travel policy is one of the core elements…

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