As COO of Egencia, Mark Hollyhead brings over 25 years of global experience in sales, marketing and operations across the travel and telecommunications industries. Before joining Egencia in 2010, Mark was with Vodafone as head of transformation and prior he spent 15 years at British Airways in a variety of leadership positions, including VP of e-commerce and customer contact, head of revenue management for the long-haul business worldwide and head of London Heathrow customer operations. Mark earned a MBA in Strategy and Distribution from the City of London Business School and received post graduate honors in Economics at Birkbeck University of London. Connect with Mark on LinkedIn or follow him on Twitter.