Category Archives: Careers

The Year In Polls: Despite Irritations, Business Travelers Are Happy

Travel management’s top priority for a long time was cost control. Now, duty of care and traveler safety are front and center. Traveler satisfaction continues to rank a bit lower (1, 2). Nevertheless, corporate travelers seem to be a pretty satisfied bunch, at least according to 2017 industry research. It sounds counter-intuitive. Business travel is grueling. The list of headaches and… Read More »

Substantial Progress On Gender Balance Eludes Business Travel Professionals

EasyJet last month took heat for a gender pay disparity that it attributed to the preponderance of males among its pilots. The company also is paying its incoming CEO more than his female predecessor. If only such discrepancies were unique to easyJet. Throughout the travel industry, women remain under-represented in executive ranks and boardrooms. In travel management, they’re clearly underpaid… Read More »

Updates: Self-Service At United; Corporate Travel In Academia; Seat Swap Flop; Advito-Cisco

Sometimes the things we write about peter out. Sometimes more developments happen, but they don’t warrant an entirely new article. In other cases, something unexpected or counterintuitive is noteworthy in its continuance. Hence, the Updates post. Click to jump to United’s self-service portal enhancements, the next step for an emerging college-level corporate travel education program, Advito’s expanding collaboration… Read More »

Who Speaks For You? (And What Are They Saying?)

Many groups advocate for a wide range of travel issues. Some relate to corporate travel, but who speaks specifically for the corporate travel industry? Sixty attendees to the Association of Corporate Travel Executives’ New York event this week answered that question as part of an informal poll. They mentioned ACTE, Airlines for America, the American Society of Travel… Read More »

Fox World Travel Teams With Professor Brad Seitz For New School

Topaz International CEO Brad Seitz is leaving the travel auditing company he led since 2003 to build resources for corporate travel pros. The idea is to do some consulting, create a buyer community, conduct research and, along with Fox World Travel, formulate an education curriculum. The last part would address both newbies and those looking for ongoing professional… Read More »

Updates: Air Emissions; Upside; Basic Economy; PayForTrip; Real ID; Compl.ai

Sometimes the things we write about peter out. Sometimes more developments happen, but they don’t warrant an entirely new article. In other cases, something unexpected or counterintuitive is noteworthy in its continuance. Hence, the Updates post. Click to jump to United’s carbon emissions pledge to corporate clients, Upside’s launch, proliferating Basic Economy airfares, PayForTrip’s pause, the federal government’s… Read More »

Microsoft Maximizes Travel Management Resources By Getting Them From American Express GBT

Microsoft has avoided “significant disruptions to stakeholders” since deploying in May 2016 a travel management outsource model that pushes the frontier of process over people. While the client continues to “own” strategy and sourcing, American Express Global Business Travel handles day-to-day travel manager tasks previously assigned mainly to travel department contractors. The setup freed Microsoft’s own travel professionals… Read More »

University Plans Rare Corporate Travel Management Curriculum

Metropolitan State University of Denver next year will offer corporate travel management education, a scarcity at the collegiate level. By comparison, those interested in becoming a travel agent can find training in several places. Plenty of tourism and hospitality schools offer other kinds of travel-related degrees. Efforts to educate the next generation of travel managers, though, have been mixed. A… Read More »

Getting Past The Travel Agent Workforce Crunch

Adoption of online booking technology means corporate agencies can grow without a commensurate increase in headcount. But when new travel agents are needed, especially as the retirement bubble looms, how do they find them and what competencies are they looking for? For young people considering their careers, travel isn’t as glamorous as it used to be. There are… Read More »

‘Team Value Quest’ Dares To Quantify The Merits Of Travel Management (Phase 1)

Denver – A crew of Global Business Travel Association members seeking designation as Global Leadership Professionals last year set out to quantify managed travel’s impacts. Known as Team Value Quest, the group designed a 90-question survey tool that could be used to grade travel programs. In piloting with 32 organizations, the study squad determined that duty of care,… Read More »