Travel management always has been about communication. Today it’s called engagement, and it’s crucial. Collecting feedback from travelers, coordinating with various departments and getting the right messages to the C-suite can be daunting. Repositioning the travel manager’s role may help. A recent job posting at Tesla reflects today’s thinking. The corporate travel manager for the Americas region that… Read More »
Sometimes the things we write about peter out. Sometimes more developments happen, but they don’t warrant an entirely new article. In other cases, something unexpected or counterintuitive is noteworthy in its continuance. Hence, the Updates post. Click to jump to info on the latest from a rare collegiate program focused on corporate travel, enhancements for Travel and Transport’s agent desktop… Read More »
Today’s From The Field contribution could not be more timely — or serious. It came to us the day before news broke of alleged gender discrimination and sexual harassment at a corporate travel agency. In this submission, Databasics CEO Alan Tyson calls on those involved in sending employees on the road to better recognize and prevent such misconduct.… Read More »
Former Travel Leaders Group hotel division vice president Mai Meyaart last month filed suit against the company alleging various acts of discrimination, harassment and mistreatment. TLG denied the allegations. “Any and all actions TLG took with respect to [the] plaintiff’s employment were for legitimate, non-discriminatory, and non-retaliatory reasons and were taken in the good-faith exercise of reasonable business… Read More »
Today’s advisor is Ted Perlstein, vice president of sales and marketing at AmTrav. His guidepost encourages those involved in travel to examine how elected officials can help or hinder the industry. The average American votes for a variety of reasons, not the least of which, according to Pew Research, is they’d feel guilty not voting. Ask most people… Read More »
Travel management’s top priority for a long time was cost control. Now, duty of care and traveler safety are front and center. Traveler satisfaction continues to rank a bit lower (1, 2). Nevertheless, corporate travelers seem to be a pretty satisfied bunch, at least according to 2017 industry research. It sounds counter-intuitive. Business travel is grueling. The list of headaches and… Read More »
EasyJet last month took heat for a gender pay disparity that it attributed to the preponderance of males among its pilots. The company also is paying its incoming CEO more than his female predecessor. If only such discrepancies were unique to easyJet. Throughout the travel industry, women remain under-represented in executive ranks and boardrooms. In travel management, they’re clearly underpaid… Read More »