Posted in Distribution Policy Risk Suppliers

Reporter’s Notebook: Indebted Airlines, Return To Travel Plans, Value Of TMCs And OBTs, Invisible Spend, Hotel Distribution, Digital Nomads

A “face-to-face” community continues to make do with virtual events for sharing insight. Among the freshest commentary, SAP Concur’s Travel Industry Summit on Thursday delivered…

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Posted in Policy Productivity Risk

Cornerstone Enhances Travel Policy Management Tool To Deliver Covid Trip Info

“Know before you go” websites are one way for business travelers to get informed and avoid the cost of calling a travel advisor. It was…

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Posted in Negotiating Policy Suppliers

Ditching Change Fees Has Big Implications For Corporate Travel Management

The elimination of change fees by Alaska, American, Delta and United is good news for business travelers and corporate travel programs. It also generates new…

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Posted in Payment Policy Risk

Reporter’s Notebook: Communication Breakdowns, Policy Leakage, Virtual Pay, Government (In)action

With no one conducting in-person corporate events, the industry calendar is filled with webinars and other virtual programming. No one can listen to it all….

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Posted in Methods Policy Productivity

CWT Hotel Booking Chatbot Promised Higher Traveler Engagement Before Pandemic Paused Project

There’s so much information to convey about traveling during a pandemic that many companies shut off their online booking tools. They told employees to call…

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Posted in Distribution Policy Suppliers

The Future Of Travel Management Companies: Part Two, The Value Of Compliance

As the corporate travel profession faces its greatest crisis, there has been much talk about the value of travel management companies. Their role was evident…

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Posted in Methods Policy Risk

As Companies Get Creative With Pre-Trip Communications, Discovery Moves Guidance To The Front End With Shep

Businesses shouldn’t send travelers out in today’s world without proper guidance. Ideally, communications feature in the planning and booking process. They could be part and…

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