Category Archives: Policy

Steve Reynolds On The Myth Of The Traveler Satisfaction Silver Bullet

By | April 4, 2018

During decent economic conditions, traveler satisfaction is big in travel management circles. Everyone wants happy, healthy and productive employees, and many see that translating to improved corporate performance. Tripbam founder and CEO Steve Reynolds takes a contrarian view. He argues that it’s impossible to measure the return from giving travelers what they want. And once they start getting… Read More »

Mark Hollyhead On Building Better Air Policies

By | March 8, 2018

Today’s advisor is Egencia chief operating officer Mark Hollyhead. He provides a sneak peek into his company’s latest research on travel policies. The analysis zeroes in on what’s required at small and large companies around the world related to class of service, advance purchasing and pre-trip approvals. Travel policy is one of the core elements of managed corporate… Read More »

Updates: Moscovici To College; Travel And Transport Enhances Agent Tool; Latest On Startups; Travel Leaders Corporate Renews Data Practice

By | March 6, 2018

Sometimes the things we write about peter out. Sometimes more developments happen, but they don’t warrant an entirely new article. In other cases, something unexpected or counterintuitive is noteworthy in its continuance. Hence, the Updates post. Click to jump to info on the latest from a rare collegiate program focused on corporate travel, enhancements for Travel and Transport’s agent desktop… Read More »

Experts Argue Travel Management And Human Resources Need A Reunion

By | February 27, 2018

Competition for top talent is intense in some industries and keeping demanding workers is challenging. Many companies have recognized this by revamping approaches to human resources. A growing number allow workers to personalize benefits packages. They’re providing various perks to help employees calibrate work/life balance. What about travel? Aligning better with people strategies is perhaps one of travel management’s biggest opportunities. It may… Read More »

IPass Promises Wi-Fi Predictability, Security

By | January 24, 2018

For something as business-critical as Wi-Fi, you’d think organizations would have common ways of providing it to mobile workers and paying for it. Instead, policies laying out exactly what’s allowable and reimbursable are all over the map. To better control employee Internet access and associated costs, organizations might work directly with a telecom company like AT&T or Verizon. Wi-Fi… Read More »

Ted Perlstein On Getting Involved In Politics

By | January 22, 2018

Today’s advisor is Ted Perlstein, vice president of sales and marketing at AmTrav. His guidepost encourages those involved in travel to examine how elected officials can help or hinder the industry. The average American votes for a variety of reasons, not the least of which, according to Pew Research, is they’d feel guilty not voting. Ask most people… Read More »

The Year In Research: Academics Consider Business Travel Well-Being, Perks And Productivity

By | January 3, 2018

Not just topics for industry conferences, business traveler well-being and productivity also are among the issues examined last year by academic researchers. One study produced more evidence that frequent business travel was detrimental. Two others sought to help companies optimize ways to smooth it over: flying private and getting upgrades. Let’s start with the bad news — another… Read More »