Category Archives: Policy

The Year In Research: Academics Consider Business Travel Well-Being, Perks And Productivity

Not just topics for industry conferences, business traveler well-being and productivity also are among the issues examined last year by academic researchers. One study produced more evidence that frequent business travel was detrimental. Two others sought to help companies optimize ways to smooth it over: flying private and getting upgrades. Let’s start with the bad news — another… Read More »

The Year In Polls: Booking Channel Policy Compliance Offers Results, Opportunity

For any given business travel program, the only policy compliance numbers that really matter are its own. Even so, industry research in this area can help shape dialogue on the topic and sometimes influence the perspectives of a travel manager’s key constituents. A handful of surveys that this year addressed corporate travel booking policy compliance showed that while it… Read More »

Airbnb-Concur Travel Hookup Slated For Early 2018

Concur expects to launch by February the ability to pull Airbnb listings into hotel-only search results within the Concur Travel self-booking tool. At companies that opt in, users searching for lodging as a standalone item would see Airbnb listings with pricing and some details. That includes requests using Concur’s “vicinity search.” Booking requires the user to click over… Read More »

Questioning The Advance Purchase Airfare Axiom

Is it still a bad idea to wait until the last few days before a flight to buy a ticket? Yes. However, extra capacity and low-fare competition is causing some counterintuitive pricing. Walk-up fares, for example, are not always the most expensive. For the most part, travel management pros continue to advocate advance purchasing. It’s a common component of… Read More »

Rewards For Policy Compliance Are A Bad Idea, Says Rewards Program Provider

Nearly one in four corporate travel managers polled in August and September said their companies offered incentives or rewards for in-policy bookings. Perhaps it’s counterintuitive, but the head of a leading corporate travel rewards system called that “ridiculous.” “That’s way too high,” said Rocketrip founder and CEO Dan Ruch during a Thursday evening panel discussion about corporate travel policy hosted by… Read More »

In Defense Of Corporate Travel Policy

Corporate travel policy has taken a lot of grief lately. It’s too long, so nobody reads it. It’s not traveler-centric. It doesn’t incorporate “behavioral economics.” Its ability to control behavior is a “myth.” Some generalizations are less true than others, and corporate policy is often misunderstood. That doesn’t mean companies can stand pat. The business environment is always… Read More »

Finding The Logic In Airfare Policies

The question of what’s logical in a lowest logical airfare policy has always had more than one answer. There’s much more now for program managers to think about than when such policies came into vogue in the late 1990s. In general, the lowest logical airfare is the cheapest available at the time of booking that abides by corporate… Read More »

Travel Managers Ruminate On The Impacts Of Tightening And Relaxing Policies

Boston – It’s folly to look for consensus on which way corporate travel policy is moving. Speakers at the Global Business Travel Association convention here last week displayed a wide range of approaches and opinions. On one panel, a travel manager wished his company’s policy was stricter while his co-panelist said she strives for a softer touch and… Read More »

Why Don’t Companies Reward Policy-Compliant Travelers With Loyalty Points?

Efforts encouraging corporate travelers to do the right thing run the gamut. Punitive measures for policy noncompliance range from informing managers to withholding reimbursement. Short of requiring pre-trip approval, other strategies use incentives like gift cards, cash or simple positive reinforcement. Why not reward travelers with loyalty program points? Frequent flyer, guest and renter programs are the lifeblood for… Read More »

What’s A Business Traveler’s Time Worth?

U.S. authorities this week said an expanded “laptop ban” is “still on the table.” A prohibition on large personal electronic devices in passenger cabins on all transatlantic flights would decimate productivity. The International Air Transport Association estimated the impact at $1.1 billon annually. How did it come up with that number? Moreover, do corporate travel managers work out… Read More »