compliance

Corporate Travel’s Key Performance Indicators Adapt To Updated Priorities

Corporate Travel’s Key Performance Indicators Adapt To Updated Priorities

Cost control remains corporate travel management’s cornerstone, but shifts in the relationships between employers and their people (and the planet) brought updated metrics to the fore. Newer key performance indicators on satisfaction and sustainability increasingly accompany negotiated savings in the assessment toolkit. Measuring program compliance continues to underpin multiple priorities. According to buyers and consultants,…

Dispatch 6
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Dispatch 6

At the end of September, Travelport reduced its workforce. Sources said the cut was about 10 percent of employees. A media relations official declined to address that figure. “Our goal is to be the industry’s most effective and efficient company, delivering the best technology that enables our customers to be the most modern retailers,” the…

CWT Endorses Traxo
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CWT Endorses Traxo

It’s easy to understand why a travel management company would think twice about declaring support for Traxo. The company’s data capture solution helps corporations justify loosening booking channel policies. That’s outdated thinking, according to Traxo, its customers and some other observers. Regardless, Traxo announced work with American Express Global Business Travel last year. Now, it…

Notebook: Travel Buyers Discuss Booking Channel Policy Flavors And Tradeoffs
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Notebook: Travel Buyers Discuss Booking Channel Policy Flavors And Tradeoffs

Asked how corporate travel buyers should deal with fares found outside preferred booking channels, Cisco senior global procurement service leader for travel and card Carlos Almendros said, “You’ll get a different answer for every buyer.” Travel managers also speaking at the Global Business Travel Association convention last month supported the variety of approaches and considered…

Raja’s Blend: American Concocts Corporate Travel Story
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Raja’s Blend: American Concocts Corporate Travel Story

“Blended” travel at American Airlines is trending down and approaching its historical level, potentially undermining one element of a narrative about why the company changed just about everything it does with the managed corporate travel market. Some of its arguments about how the market has changed met with skepticism. That doesn’t mean it’s going to…

Buyers Labor Over How To Inform Travelers About American’s Plans
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Buyers Labor Over How To Inform Travelers About American’s Plans

What should travel managers tell company employees about the distribution changes American Airlines is making?  As one communicator who works in the weeds of airline distribution said, it’s clear as mud. But there’s only so much that travelers need to know. A few travel managers offered some ideas, but for the most part, crafting a…

Traxo And Its Ilk Were Made For These Times
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Traxo And Its Ilk Were Made For These Times

Capturing pre-trip data from bookings made directly is one way to deal with American Airlines’ planned distribution fragmentation in April. Some see it as merely a backup plan. It likely requires change management and communications to corporate travelers. A leading player in this area, Traxo, in December got an endorsement from the largest corporate travel…

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