Jay Campbell

Jay Campbell in 2004 created travel business newsletter The Beat, in 2006 co-founded Travel Procurement magazine and in 2010 integrated them with Business Travel News. He served as editorial director until 2013. Jay made his travel industry media debut in 1993 at the Air Travel Journal of Boston while earning his undergraduate degree in journalism at Boston University.

Author Archives: Jay Campbell

NDC-As-Lever Is Loser In GBT Buy Of HRG

There will be winners and losers if the proposed acquisition of Hogg Robinson Group’s travel management company unit by American Express Global Business Travel happens. One of the wounded is neither person nor company. It’s a program: the New Distribution Capability. Don’t blame NDC. It’s just a messaging standard. The real loser is the method in which certain… Read More »

American Express Global Business Travel To Acquire Hogg Robinson Group, Fraedom To Visa

Now that’s a mega. American Express Global Business Travel today announced plans to acquire Hogg Robinson Group in an all-cash deal. Both are among the top four global travel management companies. Publicly traded HRG also announced it would sell its Fraedom software business to Visa for 142 million pounds ($198 million). Depending on conditions related to the Fraedom sale,… Read More »

TripActions Builds Appeal To Larger Clients

Change happens quickly in the world of TripActions. A year-and-a-half ago, the California tech firm wasn’t talking globally and didn’t really call itself a travel management company. Focused on the user experience, TripActions at first seemed designed for the unmanaged or small company business travel segment. Clients now include Bowers & Wilkins, Box Inc., OpenGov and SurveyMonkey. TripActions is… Read More »

Aiming To Control The Offer, Delta Works To Release APIs ASAP

Delta’s public support for the International Air Transport Association’s New Distribution Capability is relatively tepid. That doesn’t mean it’s not exploring alternatives to traditional connectivity. In a Tuesday interview, officials discussed their focus on application programming interfaces and a clear desire to assume control over the “offer.” Shifting that control to airlines from global distribution systems may be… Read More »

Sabre, TSI USA Start Chatbot Pilot

Sabre said its previously announced chatbot has gone into pilot with Travel Services International USA. Using Microsoft technology, the chatbot can help travelers with self-service support requests, allowing agents focus on more complex needs, noted Sabre Studios director Chad Callaghan. TSI clients will reach a white-label version of the chatbot through Facebook Messenger or TSI’s mobile app. “Travelers… Read More »

What Is Deem After The Departure Of D’Astolfo?

[UPDATE, Jan. 31, 2018: Deem changed the text on its website to indicate Eddie Bridgers’ title is SVP and chief revenue officer.] Since recreating the self-booking and ground tech company in 2016, Deem’s leadership was unabashed about taking on Concur. It’s hard to picture Deem having the same moxie without Tony D’Astolfo, an industry celebrity who served as face… Read More »

NDC Registration Isn’t Meaningless, But Also Doesn’t Say Much

Airlines, tech companies and travel agencies can register with the International Air Transport Association for certification on the New Distribution Capability. Air France-KLM and Hogg Robinson Group are among the latest to do so. What does this certification mean? Mostly, it’s a sign. A carrier that has done what it takes to get registered (AA, BA, United) is showing it publicly… Read More »

Sought-After Travel Data Protection Code Not Forthcoming Despite GDPR

Wouldn’t it be nice if there were a seal of approval for the protection of business travelers’ data and privacy? There are certifications for data security, but none really for privacy. There has been talk about a travel code of conduct, but no movement. Some fear the travel industry won’t get its act together before running into legal… Read More »

Explainer: The European Union’s General Data Protection Regulation And Business Travel

Businesses in travel and beyond face a deadline of May 25, 2018, for compliance with the European Union’s General Data Protection Regulation. GDPR changes several key areas of data privacy law applying to European citizens. Among the major changes that the regulation makes relative to the current data protection regime, GDPR “applies to all companies processing the personal… Read More »

Sources: British Airways Pressures U.S. Travel Agencies On Private Channel Deals

British Airways gave deadlines of this week to some U.S. travel agencies that had not signed a private channel agreement waiving its GDS surcharge. After the megas, U.K. agencies and Expedia, not every travel management company offered the deal signed up, according to sources. For agencies, agreeing to the private channel endorses a model that sacrifices GDS incentive payments. It… Read More »