Posted in Methods Negotiating Suppliers

Delta-TripActions Dispute Was About Rewards For Trading Down As Well As The Display

When Delta Air Lines and TripActions last winter resolved their dispute, the parties suggested it had something to do with the display interface. As it…

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Posted in Distribution Suppliers

Serko Tries To Go Where No Corporate Online Booking Tool Has Gone Before

No independent, non-U.S. corporate booking tool provider has ever really succeeded in this market. Serko is trying to be the first. The New Zealand-based software…

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Posted in Distribution Suppliers

American Express Global Business Travel Execs: Global Corporate Clients Are Increasingly Concerned About Lufthansa’s Intransigence

Chicago — The largest travel management company is not acquiescing to Lufthansa Group’s distribution strategy. According to American Express Global Business Travel executives, the airline…

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Posted in Culture Negotiating

Boeing, EY Buyers Demonstrate Why Dynamic Hotel Pricing Isn’t For Everybody

Chicago — GBTA billed the session as a point-counterpoint. Well-known and charismatic buyers from two very large companies would debate the merits of using dynamic…

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Posted in Distribution Suppliers

Startups Beat Varied Paths On ‘Balancing Act’ Of Travel Management Company Partnerships

Business travel startups face tough choices as they mature. TripActions and TravelPerk remain independent as their investors raise stakes in what is not a get-rich-quick…

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Posted in Methods Policy Productivity

SAP Concur Shows A Bot That Would Answer Employee Questions

SAP Concur last month demonstrated a chatbot that would answer client employees’ frequently asked questions about travel and expense policies. As long as it works,…

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Posted in Careers

The U.K. BTA Is Neither The Global BTA Nor Your Local BTA

[UPDATE, July 31, 2019: The BTA appointed as CEO Clive Wratten, the former CEO of U.K. TMC Amber Road.] The United States doesn’t have a…

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