Author: Jay Campbell
Delta-TripActions Dispute Was About Rewards For Trading Down As Well As The Display
When Delta Air Lines and TripActions last winter resolved their dispute, the parties suggested it had something to do with the display interface. As it…
Serko Tries To Go Where No Corporate Online Booking Tool Has Gone Before
No independent, non-U.S. corporate booking tool provider has ever really succeeded in this market. Serko is trying to be the first. The New Zealand-based software…
American Express Global Business Travel Execs: Global Corporate Clients Are Increasingly Concerned About Lufthansa’s Intransigence
Chicago — The largest travel management company is not acquiescing to Lufthansa Group’s distribution strategy. According to American Express Global Business Travel executives, the airline…
Boeing, EY Buyers Demonstrate Why Dynamic Hotel Pricing Isn’t For Everybody
Chicago — GBTA billed the session as a point-counterpoint. Well-known and charismatic buyers from two very large companies would debate the merits of using dynamic…
Startups Beat Varied Paths On ‘Balancing Act’ Of Travel Management Company Partnerships
Business travel startups face tough choices as they mature. TripActions and TravelPerk remain independent as their investors raise stakes in what is not a get-rich-quick…
SAP Concur Shows A Bot That Would Answer Employee Questions
SAP Concur last month demonstrated a chatbot that would answer client employees’ frequently asked questions about travel and expense policies. As long as it works,…
The U.K. BTA Is Neither The Global BTA Nor Your Local BTA
[UPDATE, July 31, 2019: The BTA appointed as CEO Clive Wratten, the former CEO of U.K. TMC Amber Road.] The United States doesn’t have a…
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