In partnership with Festive Road, The Company Dime’s Jay Campbell and David Jonas chat with experts about business travel and expense management news, best practices and emerging options.
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Teleconference 24 GBTA Recap September 13, 2018, 12 p.m. EDT Festive Road and The Company Dime team up to gather intel and opinion on the trends and topics that shape the Global Business Travel Association convention, with an eye toward what’s to come for travel management in 2019. Register.
Teleconference 23: American Airlines SVP Alison Taylor, Aug. 9, 2018
Alison Taylor spent 16 years at Starwood Hotels & Resorts in various sales roles before jumping to American Airlines in 2016 to become SVP global sales and distribution. We asked Alison about the carrier’s latest corporate sales efforts, the evolution of airline distribution and her experiences as an executive in two industries controlled by male leaders. Airline and TMC veteran Monisa Cline joined us as guest moderator. Download here.
Teleconference 22: Debating The Role Of Traveler Satisfaction, July 12, 2018
Teleconference 21: Egencia President Rob Greyber, June 14, 2018
Festive Road’s Caroline Strachan and The Company Dime last week learned about Egencia president Rob Greyber’s career path, his leadership style, how to be productive and the importance of mentoring and equal opportunity. He acknowledged the challenges of Egencia’s aggressive growth goals, discussed competitive dynamics on the small or unmanaged end, critiqued rewards schemes, spoke to NDC and addressed merchandizing, supplier preferencing and reshopping. Download here.
Teleconference 20: Dave Hilfman, May 10, 2018
In the business world according to soon-to-be-retiring United Airlines SVP for worldwide sales Dave Hilfman, secrets of success are simple if not also hard to execute for many. Truly listen. Kindness isn’t weakness. Confrontation doesn’t have to be negative. Recognize people for their work. Tune in to, as one industry expert said, “walk away a better person.” With guest interviewer Mary Ellen George. Download here.
Teleconference 19: Business Travel Startups, April 12, 2018
Ready for some good-natured ribbing mixed in among expert analysis on the challenges and opportunities of entrepreneurship in business travel? This great speaking trio discussed the prospects for industry new entrants including Freebird, Lola, NexTravel, Pana, Rocketrip, TripActions and Upside: Serko’s Tony D’Astolfo, Brand New Matter managing director Brian Harniman and travel tech startup advisor and board member Ellen Keszler. Download here.
Teleconference 18: Enterprise Engagement, March 8, 2018
In engaging travelers, it’s important to educate them about why policies exist and ask them how travel programs could improve. Engaging with senior executives and other departments in the organization is another challenge altogether. We discussed it with UBS travel operations leader Anne Barlow, Microsoft global employee engagement and user experience lead Julia Fidler and Louise Kilgannon from Festive Road. Download here.
Teleconference 17: Personalization In Corporate Travel, Feb. 8, 2018
Business travelers want a better experience, one designed to their needs and wants. Suppliers want to give it to them. Many employers do, too. There are various travel policy and budgetary considerations, but if HR can personalize employee benefits packages, why not task the travel department with the same? Find out from EY Americas travel services leader Barbara Rose, Festive Road’s Caroline Strachan, tClara managing partner Scott Gillespie and Christa Manning, vice president of solution provider research at Bersin, Deloitte Consulting LLP. Download here.
Teleconference 16: Data Privacy And Security, Jan. 11, 2018
Every week it seems we hear about breaches of data and threats to privacy. American Express Global Business Travel chief privacy officer Kasey Chappelle and Journera chief technology officer Kevin Iverson helped us sort through the issues that should concern you. Hear a sample and download here.
Teleconference 15: The TMC Tech Stack, Dec. 14, 2017
If you could use a primer on what goes on behind the scenes at a travel management company, get it from Travel and Transport CIO Mike Kubasik and consultant Kim Castro. Hear a sample and download here.
Teleconference 13: Hotel Negotiating, Oct. 26, 2017
With buyers and hoteliers in the throes of 2018 rate discussions, we discussed today’s negotiating climate. Our expert panel included travel management pros Yvonne Moya from Festive Road, Sharon McManus from the Bill & Melinda Gates Foundation and AccorHotels global account director Susan Shaid. Download here.
We convened an expert panel to discuss how both buyers and airlines are approaching their relationships in the current environment. It included American Airlines’ managing director for strategic account sales Hank Benedetti, GoldSpring Consulting partner Neil Hammond, Novartis travel and fleet director Kathy Kaden and Microsoft global travel sourcing manager Diane Lundeen Smith. Hear a sample and download here.
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