Travel management always has been about communication. Today it's called engagement, and it's crucial. Collecting feedback from travelers, coordinating with various departments and getting the right messages to the C-suite can be daunting. Repositioning the travel manager's role may help.

A recent job posting at Tesla reflects today's thinking. The corporate travel manager for the Americas region that company plans to hire must, according to the job description, "develop and nurture relationships" with human resources, legal, security, accounting, finance, expense . . .

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