|

Delta Remains More Confident Than Some In Business Travel Recovery

Delta is always first among publicly traded airlines to report quarterly earnings. Its boss, Ed Bastian, typically talks more about the corporate travel market than peers at other airlines. Thursday offered no exception, as he told Wall Street analysts to expect a strong spring and summer. “While the new variant is not done, it appears…

TravelPerk: Costs Are Five Times Less Than Those Of ‘Normal’ TMCs

TravelPerk’s valuation tops $1 billion partly because its per-trip costs are five times lower than those of traditional travel management companies, according to its chief commercial officer. “TripActions and TravelPerk are measured like Software-as-a-Service companies, such as Workday, Slack or Zendesk, and not like an Amex or a more traditional travel company,” said TravelPerk CCO…

|

SAP Concur Faces Class Action Suit For Alleged Violations Of Disabilities Act

SAP Concur’s TripIt website is “not equally accessible to blind and visually impaired consumers,” according to a suit filed Thursday in federal court. The civil action alleges the site violates Title III of the Americans With Disabilities Act of 1990 and the New York City Human Rights Law. Filed in the U.S. District Court of…

|

American Express Global Business Travel’s ‘Peer’ Set Shows Investors Multiple Ways To View TMCs

When American Express Global Business Travel last month announced plans to go public during the first half of this year via a merger with a blank check company, it noted a set of “most relevant” publicly traded peer companies. These included the only public travel agency firm totally focused on business, Australia-based Corporate Travel Management,…

| |

As TMCs Work Through Staffing Challenges, Clients Envision The Counselor Of The Future

It’s a chicken-and-egg scenario as corporate travel management companies face hard decisions on staffing. When clients resume traveling, they need reliable, expert service more than ever. But with demand in doubt, how proactive can TMCs be in bringing back their people and recruiting more? It’s a question that begets more. How have agent roles been…

| |

For Deem And Others, Accessibility Is About Leveraging Mobile, Standards And Big Tech

As corporate travel event organizers and information providers continued to highlight Diversity, Equity and Inclusion, the needs of travelers with disabilities this year came to the fore. The BTN Group this summer ran an online event diving into the challenges of accessibility in travel. The topic found its way to other trade publications and one…

| |

What Makes Spotnana Different, According To Its Plan

New York – Spotnana officials have been calling it the AWS of travel, but the reference only gets you so far outside tech and investment circles. Concepts like open stack and microservices help a little. In corporate travel, though, people want to know whether you are attempting to be a GDS, an OBT, a TMC…