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American Airlines’ decision to wind down the 41-year-old AirPass prepaid program is a small piece of a grand strategy to alter relationships with the corporate travel community. AA during the past several weeks told corporate clients that it would reduce discounts and scrutinize underperforming accounts, according to people familiar with the company’s plans. The airline…
American Airlines is sunsetting its prepaid AirPass program and, according to sources, cutting corporate allocations for ConciergeKey, the invite-only top level of its loyalty program. American gave no rationale for its decision regarding AirPass, a program that began in the 1980s and started adding corporate-level members in the 1990s. “Beginning Nov. 30, the AirPass program…
Serko last week reported progress in getting unmanaged business travel customers to make purchases on the platform it’s developing with Booking Holdings. The unmanaged market is a closely watched area of opportunity for many corporate travel players. Analysts in the spring worried that while the joint venture had attracted many enrollees, conversion activity was weak….
American Express Global Business Travel in September added Evan Konwiser to its C-suite, responsible for strategy and marketing. Konwiser on Monday brought his thought-provoking self to The Company Dime’s new platform for audio events, LinkedIn, with commentary on a variety of topics. Some fresh food for thought came from audience members who asked about how…
Being deceptive — or not totally honest — in negotiations is fairly common. But two experiments found that it can have a harmful effect: It can spread in an organization. Fortunately, there are measures that can curb the practice of potentially contagious excessive deception. By Leopold Ried, assistant professor at Erasmus University’s Rotterdam School of…
BCD Travel launched a no-fee, easy onboarding business travel service in Germany and shared plans to expand it to additional markets next year. The company put one of its top executives, global CFO Cees Batenburg, in charge of the initiative as executive lead. The new service uses a brand from an indirectly related acquisition several…
Cross-border corporate trips made a big comeback this year. According to American Express Global Business Travel, international bookings during the three months ending in September reached 67 percent of their 2019 level — surpassing the domestic recovery. That occurred even with some key markets remaining closed. What about the long term? Rana Forhoohar, a columnist…
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