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This is the pulse of the corporate travel industry — your gateway to insights, trends and breakthroughs in the world of business travel suppliers. From innovative startups to strategic moves by industry giants shaping the future of corporate travel, this is where the latest developments unfold.
The business travel industry is complex and ever-evolving, with suppliers playing a crucial role in the experiences of corporate travelers worldwide. Airlines, hotels, technology providers and payment solutions are at the forefront of innovation, constantly adapting to meet changing needs and expectations.
We at The Company Dime pride ourselves on delivering in-depth, unbiased coverage of the latest developments in the supplier space for travel managers, procurement professionals and industry executives. Our journalists provide insightful analysis, exclusive interviews and breaking news to keep you informed. Our guest Op Eds challenge the status quo.
We cover the impact of mergers and acquisitions, the launch of new products and services, the financial health of critical suppliers, legal battles, the effect of artificial intelligence, changes in travel distribution and the growing importance of sustainability.
Whether you’re a corporate travel manager seeking to navigate the evolving market, an investor looking for the next big opportunity or a travel enthusiast keen on the latest trends, these stories are curated to inform, inspire and provoke thought.
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Mat Orrego, CEO of Cornerstone Information Systems, shares some pointers that might help new entrants or other tech companies in travel or expense management as they pursue the small and medium-sized market. The small and medium-sized business (SMB) market within corporate travel is an enticing prospect for many companies in our space. This segment seems…
After talking to customers, competitors and suppliers in the first phase of its examination of American Express Global Business Travel’s proposed acquisition of CWT, the United Kingdom’s Competition and Markets Authority on Aug. 30 put out a lengthy report. One conclusion was that “tech entrants,” including Navan, were ill-equipped to serve large multinational corporate customers. …
The United Kingdom Competition and Markets Authority published more details on Aug. 30 about how it arrived at the need for an “in-depth” phase in its review of American Express Global Business Travel’s planned acquisition of CWT. It also posted a timeline, with the review scheduled to terminate by Jan. 25, 2025. GBT execs aim…
TMC sourcing isn’t for the faint of heart. Nor is it for the impatient, as the sales cycle extended considerably in recent years. Providers are developing new products and services, making some customer relationships more involved. But the elongated time between an RFP and final contracts is primarily due to legal, security and IT complexities…
Since the fourth quarter of 2023, Flight Centre Travel Group’s corporate division has used artificial intelligence to categorize, prioritize (by revenue opportunity) and respond to more than half a million incoming customer emails. “Over 4,000 hours of agent time have been saved in the past quarter,” the company revealed last week. Freed-up agents can focus…
Similar to the traditional soft dollars made available for consulting support and the like, travel management company “tech credits” help clients adopt new technologies, customize products and services, and connect with third-party providers. They let TMCs tailor proposals, compete without offering significant rebates and strengthen client ties. Industry consultants questioned how transparently TMCs establish and…
As American Airlines tries to rebuild its sales bridges and considers various policies related to corporate and loyalty programs, the airline asked buyers to teach it about the corporate market. Several travel managers this month said AA sent them surveys asking about their travel policies, relationships with travel management companies and booking tool providers, priorities…
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