Robert Isom, American Airlines CEO

‘That’s Off’: AA Admits Failures, Employs Bain To Assess Damage As Raja Departs

American Airlines is doing a U-turn. Speaking Wednesday morning at an investor conference, CEO Robert Isom blamed revenue weakness on capacity planning that didn’t match demand and an off-base sales and distribution strategy. “We moved faster than we should have and didn’t execute well,” he said. “We regret…

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Dispatch 11

In April, 85 percent of more than 600 buyer and supplier respondents told GBTA they “like” or “love” working in the business travel industry. “Once you’re in it, no matter how hard you try, you don’t leave,” said GBTA VP of education and engagement Jill Koronkiewicz. “You keep…
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Mission. Nation Travel president Mike Bedient

American Airlines Extends Incentive Deals To Some NDC-Evangelizing Travel Agencies

American Airlines on Thursday confirmed it offered incentive agreements to “several” travel agencies that it “recently” identified as generating “significant bookings” and “investing in modern technology.” The action removes an inhibitor to these agencies becoming preferred retailers — and, thus, their customers earning miles — in accordance with…

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