With Resellers In Mind, Sabre Relocates GetThere, Other Corporate Products

Purchased for $757 million in 2000, the GetThere corporate booking tool is hardly mentioned in Sabre’s annual reports. The TripCase mobile app isn’t mentioned at all. As usual, neither came up during this morning’s earnings conference call. Along with Sabre’s virtual payments offering, these products have bounced around inside Sabre and had four leaders in less than three… Read More »

How The Amex GBT Acquisition Of HRG Could Change Supplier, Buyer Economics

Achieving economies of scale is a big part of the proposed American Express Global Business Travel acquisition of HRG. More influence on airline distribution evolution is a bonus. GBT also might gain pricing power on some client bids. Another big driver? Greater clout to generate more revenue from suppliers. While that’s always a motivator for TMCs to get bigger, is that all… Read More »

NDC-As-Lever Is Loser In GBT Buy Of HRG

There will be winners and losers if the proposed acquisition of Hogg Robinson Group’s travel management company unit by American Express Global Business Travel happens. One of the wounded is neither person nor company. It’s a program: the New Distribution Capability. Don’t blame NDC. It’s just a messaging standard. The real loser is the method in which certain… Read More »

American Express Global Business Travel To Acquire Hogg Robinson Group, Fraedom To Visa

Now that’s a mega. American Express Global Business Travel today announced plans to acquire Hogg Robinson Group in an all-cash deal. Both are among the top four global travel management companies. Publicly traded HRG also announced it would sell its Fraedom software business to Visa for 142 million pounds ($198 million). Depending on conditions related to the Fraedom sale,… Read More »

TripActions Builds Appeal To Larger Clients

Change happens quickly in the world of TripActions. A year-and-a-half ago, the California tech firm wasn’t talking globally and didn’t really call itself a travel management company. Focused on the user experience, TripActions at first seemed designed for the unmanaged or small company business travel segment. Clients now include Bowers & Wilkins, Box Inc., OpenGov and SurveyMonkey. TripActions is… Read More »

Serko Prepares Spring Launch For New Booking Tool In North America

Serko since October switched over 1,100 accounts in Australia and New Zealand to its new self-booking tool, Zeno, from pre-existing Serko Online. The next stop is North America, where beta tests are planned for next month. The company intends to roll out Zeno in the market in May or June. Zeno has many features found in typical corporate… Read More »

Aiming To Control The Offer, Delta Works To Release APIs ASAP

Delta’s public support for the International Air Transport Association’s New Distribution Capability is relatively tepid. That doesn’t mean it’s not exploring alternatives to traditional connectivity. In a Tuesday interview, officials discussed their focus on application programming interfaces and a clear desire to assume control over the “offer.” Shifting that control to airlines from global distribution systems may be… Read More »

Going Against The Grain, Cardinal Health Moves Travel To Security From Procurement

To which department does travel management report? It’s usually procurement and/or finance, administration or shared services. Cardinal Health is an exception. About a year ago, it shifted travel management from procurement to security. “The world is changing,” said Cardinal Health global travel manager Jill Huffman. “Duty of care has become the No. 1 priority for many companies.” Along with… Read More »

Sabre, TSI USA Start Chatbot Pilot

Sabre said its previously announced chatbot has gone into pilot with Travel Services International USA. Using Microsoft technology, the chatbot can help travelers with self-service support requests, allowing agents focus on more complex needs, noted Sabre Studios director Chad Callaghan. TSI clients will reach a white-label version of the chatbot through Facebook Messenger or TSI’s mobile app. “Travelers… Read More »

Boosting Corporate Sales Force, Southwest Targets Booking Fees And Considers Prism

After making a “modest” investment in corporate sales during the past 10 years, Southwest Airlines expects to significantly increase its numbers. It’s also taking a fresh look at its toolkit and contemplating ways to make bookings more efficient. Southwest started 2017 with 18 field account managers. Senior director of business development Matt Smith, who leads corporate sales, said… Read More »