IATA beginning June 1 will require accredited travel agencies to ask customers for mobile phone numbers and email addresses. The airline association said it made the move to ensure airlines can contact customers during irregular flight operations and disruptions. The rule doesn’t directly affect the U.S. market, where IATA does not accredit agencies. It applies to agency locations within IATA’s jurisdiction of 207 countries and territories even if the company is headquartered in the United States. Thus it concerns U.S.-based travel buyers who manage multinational programs.
United Wants To Grow Its Clutch Of Alternative Distribution Options With NDC-Compliant Corporate Bundles For Concur Users
United Airlines is working to begin pilot tests with multiple corporate clients of negotiated, “dynamic” fare bundles facilitated by New Distribution Capability-compliant connections to Concur Travel. Users would click a United fare in search results to see detailed descriptions of what’s included, almost like a branded fare.
Incoming GBTA President Bhart Sarin: There Was More To Executive Director Replacement Than Met The Eye
If you’re like some of your peers in corporate travel management, you’re anxious about or even “mortified” by the leading industry association’s executive director and COO replacement. Maybe you’re asking, “Why the sudden departure of what appeared to be a successful executive?” or “Why no independent search process?” Or, “Why no search process?”
A trio of industry consultants took time out this month to join The Company Dime’s Jay Campbell and assess strengths, weaknesses, opportunities and threats for a quintet of business travel startups. In general, they said, this crop has good prospects. (Includes audio clips.)
Delta Air Lines is testing free inflight Wi-Fi. JetBlue Airways already provides it. If an official Delta program emerged, that would pressure other carriers. It could appease the many travelers who feel cheated when they pay for unreliable or slow connections.
WorldAware expects next week to enable app messaging that pushes alerts to client employees based on where they turn up and allows organizations to see which areas their participating people enter. Updated this week, the latest version of the International SOS app added push notifications for medical and security alerts based on the user’s proximity to an incident.
Far Off For Business Travel Channels, Attribute-Based Shopping To Be A Hotel Website Reality This Year
Analysts and hoteliers including IHG are exploring a new way of selling rooms that also means a new way of shopping for them. It sounds like the NDC-enabled, personalized offers contemplated for airline purchases. It seems likely to have the same implication of creating a gap in functionality between managed business travel and supplier-direct channels.