When the pandemic blended our professional and personal lives by forcing many of us to work from home, we learned a valuable lesson about tech. It can be an incredibly useful tool for communicating with colleagues. But when used without care, it can hurt our productivity and our relationships.
Industry observers can’t resist the temptation to speculate on what new or revived business habits are permanent or how the travel manager role will change. Corporate travel buyers and other experts speaking during a pair of July 20 virtual events offered their best guesses about the processes and dynamics that will outlast the end of the pandemic, whenever that’s coming.
Sabre on Friday rejected American Airlines’ claims that the GDS operator’s new airline shopping display biases against the carrier and breaches their contract. In their court filings in Tarrant County, Texas, the parties offered contradictory commentary and argued about the nuances of their agreement. The bigger picture, though, is one of airlines and distributors at odds over how to sell ancillary products and services, and how to fairly display airline offers. The legal wrangling is yet another demonstration of how far the industry is from harmony between retailing and comparison shopping.
The labor shortage in the hospitality industry has been widely reported, as have the lengths to which hotel owners are going to hire new employees, including offering higher wages, cash bonuses and free hotel rooms. But at the same time, nearly half of the more than 1 million jobs cut in the lodging industry during the pandemic have yet to be recovered, according to the Bureau of Labor Statistics.
“Are you sure you just want a Diet Coke?,” a colleague says to me almost every time we’re at a networking event, motioning toward the bartender or glancing at the glass of wine in their hand. This routine is fairly common to me: Grab a water or a Diet Coke, chit-chat with someone I haven’t seen in a while, and then inevitably be asked why I’m not drinking alcohol.
PayPal global travel manager Denise Truso will serve as the Global Business Travel Association’s president for the next two years after elections concluding Monday sealed a dramatic revamp of the organization’s board. UBS global head of travel Mark Cuschieri will serve as vice president of the association until 2023 after running unopposed.
We talk to executives all the time, and no matter how we start out, we always end up discussing change. How much? How fast? How sustainable? Companies can’t hope to answer these questions unless they understand their own capacity for change. Traditionally that has been hard to determine, because people have lacked effective tools for measuring it.