Much-Maligned Corporate Online Booking Tools Attract Competition

There weren’t many for a while, but the number of choices for corporate online booking technology not tied to a specific travel management company has grown during the past couple years. No longer are corporate buyers faced with choosing only between Concur, Deem and GetThere for their enterprise needs. The list of small firms is healthy. Some are… Read More »

Wilson Questions NDC’s Role As IAG Fee Nears

New York – With the British Airways/Iberia surcharge on GDS bookings set to take effect in two weeks, many eyes are on the United Kingdom’s largest GDS. Travelport arguably has both more influence on, and more to lose from, the outcome of the airlines’ program than any other intermediary. Speaking at a World Travel Inc. event here last week, Travelport… Read More »

United Airlines Brings Salesforce CRM System To Account Managers

United Airlines this summer made available a new self-service portal for corporate and agency customers. Now it’s training salespeople on the internal component of the platform. Based on Salesforce, the customer relationship management tool is meant to streamline planning and interactions with existing and prospective corporate clients. The CRM system is on the same platform as the Jetstream… Read More »

American Airlines Is Helping Sabre Build For NDC

New York – What is American Airlines senior vice president of global sales Alison Taylor cheerful about? What keeps her up at night? The answer to both questions is the same: the future state of AA’s GDS relationships. Speaking here last week at a World Travel Inc. event, Taylor reiterated AA’s stance that NDC is not about circumventing… Read More »

CWT Statements On Deal Avoiding IAG Surcharge Make Little Mention Of NDC

Carlson Wagonlit Travel joined rivals Amex GBT and HRG in creating a deal to avoid the IAG carriers’ GDS surcharge. CWT would use “participating GDSs.” It did not name the lone participating GDS, Amadeus, in its press statement. CWT said very little about the New Distribution Capability, posting the following in a client Q&A: “What agreement is in place between… Read More »

On NDC’s Seemingly Contrived Inclusion In The Latest Airline Distribution Announcements

The new, Amadeus-endorsed model for airline distribution with International Airlines Group may or may not take hold among more travel management companies or even other GDSs. For now, it’s constructive to review the role of IATA’s New Distribution Capability. When IAG announced a GDS surcharge in May, NDC was the industry’s ticket to fee-free British Airways and Iberia… Read More »

GBT, HRG Take Amadeus Deal To Avoid British Airways, Iberia Nov. 1 GDS Surcharge

There are three weeks to go before a surcharge takes effect on global distribution system bookings with British Airways and Iberia. Big travel management companies are revealing that they’re avoiding the fee on bookings through Amadeus thanks to the GDS company’s agreements with the airlines. Following a related Hogg Robinson Group announcement last week, American Express Global Business Travel… Read More »

Carlson Wagonlit’s RoomIt Builds Tech For Midmarket, Partners For Large

Carlson Wagonlit Travel is showing it’s serious about lodging, with 150 people already in its RoomIt dedicated hotel division, and more to come next year. Six salespeople are selling RoomIt to businesses that are not clients of the mother ship. “We have already signed a RoomIt-only client,” said CWT president for hotels Scott Brennan during a late September… Read More »

TMCs Seek Rejiggered Hotel Revenue, Drawing ‘Shell Game’ Accusation

Big travel management companies are beefing up their hotel programs. They say it’s a content play. Aggregating inventory, special prices and perks counteracts fragmentation. It gives their clients’ travelers less reason to stray from managed programs. That improves reporting and risk management. All good stuff. But, wait. Follow the money. First, a bit of history. U.S. airlines chipped… Read More »

In Defense Of Corporate Travel Policy

Corporate travel policy has taken a lot of grief lately. It’s too long, so nobody reads it. It’s not traveler-centric. It doesn’t incorporate “behavioral economics.” Its ability to control behavior is a “myth.” Some generalizations are less true than others, and corporate policy is often misunderstood. That doesn’t mean companies can stand pat. The business environment is always… Read More »