How to depart from a travel management company

How To Part Ways With A Travel Management Company: Map Your Exit Before You Enter

Switching between corporate travel management companies can spell trouble. Many don’t even attempt it. Inertia is the incumbent’s friend. To avoid de-implementation becoming an afterthought and then a headache, buyers are wise to contemplate it on the front end.In a November report preliminarily objecting to…

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Amex GBT and CWT propose remedies to secure approval of their combination.

GBT, CWT Propose Price Caps, Client Contract Divestitures To Appease Regulators

To gain approval from U.K. regulators for the proposed American Express Global Business Travel acquisition of CWT, the companies suggested ending exclusivity for CWT’s network partners, capping fees for existing customers, committing to service levels and maintaining minimum investment in their business travel offerings. GBT and…

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Mark Walton, Solutions Travel

Walton’s 18-Month-Old, Spotnana-Powered Solutions Travel Nears Profitability

Solutions Travel, the Spotnana-powered travel management company backed by Options Travel and founded by industry veteran Mark Walton, is anticipating profitability next year, just two-odd years after its launch. The company recently hired seasoned pros for its leadership team and expanded its multinational network, including…

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U.K. authorities examining the proposed Amex GBT buy of CWT found a preference among big companies for global travel service providers.

Corporates To Regulators: Consolidated Global Programs Still Preferred

The pandemic era’s geopolitical tensions caused concern among economic globalization advocates. Despite rising nationalism and efforts to reduce reliance on global supply chains, new data shows the appetite for consolidated global travel management remains strong. Corporates say they’re not going back. “There is a clear trend…

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Corporate Travel 101

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Explainer: The European Union’s General Data Protection Regulation And Business Travel

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Businesses in travel and beyond face a deadline of May 25, 2018, for compliance with the European Union’s General Data Protection Regulation. GDPR changes several key areas of data privacy law applying to European citizens. Among the major changes that the regulation makes relative to…

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Airline retailing personalization|

Explainer: Personalization And Airline Retailing

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In light of American Airlines’ plan to move upwards of 40 percent of its fares to direct or NDC-enabled channels as of April, it’s worth re-examining one of the primary motivations: better tailoring products and services for flyers. As described by its developer, the International Air Transport Association, the NDC program enables “personalized service based…
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Airline distribution guide
Distribution · Suppliers

Tracking Distribution Programs At Top Business-Focused Airlines (A Guide)

Last updated: Nov. 27, 2024. See an error, omission or need for an addition? Please let us know.American Airlines is reeling in the more aggressive parts of its erstwhile distribution plan, but it’s not abandoning the New Distribution Capability. While other carriers around the globe…


OP ED

Service

Op Ed: Atyab Bhatti On Getting *A Little* Technical With AI, Part Three: What We Know And Don’t Know About The Inner Workings Of Transformers

SkyLink CEO and co-founder Atyab Bhatti delivers his third slightly high-tech post about artificial intelligence.  In recent years, large language models (LLMs) and generative AI systems built on transformer architectures have taken the world by storm with their impressive natural language capabilities.  From engaging in human-like dialogue to crafting content to even coding, these systems…

Distribution

Op Ed: Jeff Klee On The Fork In The Road For Global Distribution Systems

AmTrav CEO Jeff Klee has some advice for GDSs looking to maintain their positions as pre-eminent corporate travel tech providers. He suggests they embrace new data formats, expand content aggregation into more corners and make things simpler for users. The story of Kodak is a cautionary tale about a once-great company whose leaders misunderstood its…


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Policy

Notebook: ExxonMobil Saves Half A Mil With Engagement Campaign

Atlanta – ExxonMobil’s internal “Do The Math” campaign aims to optimize four aspects of traveler booking behavior: online booking adoption, lowest logical fare use, advance ticket purchasing and preferred hotel utilization. The company’s communications strategy, featuring extensive use of banner ads, was one of three…

Careers · Distribution

Notebook: ‘Am I Fired?’ Buyers Share Executive Engagement Takeaways From AA Episode

Atlanta — With almost no exceptions, corporate travel managers do not have fond memories of their experiences with the New Distribution Capability. Amy Hunke, senior manager of travel and meetings at Ametek and president of GBTA Michigan, described her experience as “quite horrific.”Addressing buyers during a…


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Sustainability

Companies Move To Science-Based Targets For Mitigating Corporate Travel’s Environmental Impact

Companies everywhere sound serious when they say they intend to make operations more sustainable. A surge in those publicizing targets and signing climate protection commitments includes several big names that assigned “science-based” goals to business travel emissions reductions. EY, one of the world’s largest business travel…