As Sabre Sunsets TripCase, Serko’s GetThere Plans New Mobile App
Sabre told TripCase users it would shut down the mobile itinerary app as of April 1, 2025. The company apparently gave up on acquiring consumer users for TripCase, and one of its final roles was to support GetThere’s corporate customers. Now under new ownership at…
Q&A: Accelya Chief Customer Success Officer Tye Radcliffe
Supporting New Distribution Capability aspirations at American, Delta, United and many other airline customers, Accelya sits on distribution’s cutting edge. For 2024, the company — which acquired Farelogix in 2020 — reported a 146 percent year-over-year jump in NDC transactions among corporate travel management companies…
What’s In A Name? Considerations For Corporate Travel Branding
Raise your hand if you heard about the business traveler who thought their travel management company was Concur. As Concur co-founder Steve Singh helms a variation on the theme at Spotnana, everyone nowadays is bigger on branding.“Our TMC customers really make the decision on how…
Blockskye, United Invite Co-Branded Cards To Managed Corporate Travel
Blockchain-powered travel, payment and expense provider Blockskye announced on Tuesday that it launched Blockskye 360, a “first of its kind” platform connecting consumer loyalty cards with corporate travel management. United Airlines is the first supplier participant. The platform allows client organizations to capture data from…
AirPlus Retrenches Under New Ownership For Profitability Push
Under new ownership, AirPlus is scaling back its footprint to match a less connected world. The move follows Citi deciding in 2023 to end commercial programs in several markets, including China. American Express is realigning its operations in Europe. Following a review by owner Skandinaviska…
Notebook: Corporate Travel Consultants Analyze GBT-CWT Review (w/Audio)
Festive Road’s Caroline Strachan predicted she would often say “it depends” when unpacking the government reviews of Amex GBT’s planned acquisition of CWT. It turned out that she wasn’t the only one during a live online discussion on Wednesday. Do large customers and small customers…
What is Yokoy, The Expense Software Firm TravelPerk Just Acquired?
TravelPerk on Tuesday announced it acquired Switzerland-based Yokoy in an all-equity deal alongside a $200 million infusion valuing TravelPerk at $2.7 billion. What’s Yokoy? Founded in 2019 as Expense Robot, the company changed its name in 2020 and began European expansion. It offers an AI-powered,…
AA Reports New Deals With Top Corporate, Agency Accounts As Indirect Revenue Gap Closes
American Airlines has new deals with many of the corporate accounts that were most disadvantaged by its previous strategy and a few dozen of the largest corporate travel management companies, executives said. They presented this as evidence for ongoing corporate share recovery. According to AA,…
Marriott To Replace Routh Atop Global Sales Following Restructuring
Corporate Travel 101
The Evolution Of Lowest Logical Fare Policies
The concept of “lowest logical fare” has always been open to interpretation. Traditionally, it’s the cheapest, in-policy fare returned when the traveler or travel agent searches in a booking system. But various market dynamics are making it harder to pin down, prompting industry professionals to…
What Matters When Choosing A Corporate Travel Consultant
Consulting services for corporate travel program management are popping up everywhere. Even suppliers like Delta Air Lines and Mastercard are ready to help. Incumbents include special divisions of travel management companies, individuals, boutique firms and some of the world’s largest consultancies. How does an organization…
Explainer: Personalization And Airline Retailing
Explainer: Passive Segments
From a travel management perspective, the cleanest and easiest way to book travel is through a content channel fed by a global distribution system. Many travel management company tools and processes are based on or integrate with GDS technology. It’s been the predominant way corporate…
How To Get A Budget For Tech And Win Support For Your Ideas
GBTA surveys show that many corporate travel managers want to spend more on technology. The trick is getting a budget for it.In a February poll, 36 percent of buyers expected to spend more on tech this year than last — 12 times the share of…
Tracking Distribution Programs At Top Business-Focused Airlines (A Guide)
OP ED
Op Ed: Patrick Diemer On Why Amex GBT Won’t Acquire CWT, And What It Means
With authorities on both sides of the Atlantic examining potential anticompetitive implications, and the seller possibly hurting from the uncertainty, consultant and BT4Europe chair Patrick Diemer examines the shaky ground that Amex GBT’s proposed acquisition of CWT appears to be on. In my opinion, the deal is falling apart. It’s been more than 10 months…
Op Ed: Atyab Bhatti On Getting *A Little* Technical With AI, Part Three: What We Know And Don’t Know About The Inner Workings Of Transformers
SkyLink CEO and co-founder Atyab Bhatti delivers his third slightly high-tech post about artificial intelligence. In recent years, large language models (LLMs) and generative AI systems built on transformer architectures have taken the world by storm with their impressive natural language capabilities. From engaging in human-like dialogue to crafting content to even coding, these systems…
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What’s In A Name? Considerations For Corporate Travel Branding
Raise your hand if you heard about the business traveler who thought their travel management company was Concur. As Concur co-founder Steve Singh helms a variation on the theme at Spotnana, everyone nowadays is bigger on branding.“Our TMC customers really make the decision on how…
Notebook: ExxonMobil Saves Half A Mil With Engagement Campaign
Atlanta – ExxonMobil’s internal “Do The Math” campaign aims to optimize four aspects of traveler booking behavior: online booking adoption, lowest logical fare use, advance ticket purchasing and preferred hotel utilization. The company’s communications strategy, featuring extensive use of banner ads, was one of three…
Swiss Re’s Internal Carbon Levy Helped Slash Emissions, Halve Travel Spending
From a 2018 baseline, Swiss Re last year cut business air travel spending in half and slashed associated greenhouse gas emissions by more than 60 percent. A lot went into those reductions, including an internal carbon price coupled with carbon budgets.A $50 billion Zurich-based provider…
FROM THE ARCHIVE
Experts: Don’t Forget The Employee’s Role In Travel Risk Management
Orlando — One message corporate travel risk experts conveyed at the Global Business Travel Association convention in July was that travel risk management is a team effort. It’s well-known that travel managers often collaborate with HR, security and legal on TRM. Senior management support is…
Researchers Advocate Doing More For The Safety Of Female Business Travelers
When it comes to the needs of women business travelers, safety and security understandably are the top issues. The considerations range from ground transportation safety to proper precautions about the Zika virus for pregnant women to cultural and legal issues in countries where womens’ rights…