Many would-be passengers remain extremely wary, convinced that packing into a cabin and breathing the same air with dozens or hundreds of other people for hours is the opposite of safe during a pandemic.
With technology updates already underway for both its Travel and Expense solutions, a refresh of SAP Concur’s Request product wouldn’t have gained much attention pre-Covid. But as with a new approach for its risk management offering, priorities have changed. SAP Concur also recently highlighted several other features designed to help clients in the crisis.
Reporter’s Notebook: Indebted Airlines, Return To Travel Plans, Value Of TMCs And OBTs, Invisible Spend, Hotel Distribution, Digital Nomads
A “face-to-face” community continues to make do with virtual events for sharing insight. Among the freshest commentary, SAP Concur’s Travel Industry Summit on Thursday delivered knowledge about the status and resumption of business travel and uncovering “invisible” spend. Immigration experts during a Newland Chase webinar the day before offered thoughts on issues facing “digital nomads.” Clients on a BCD Travel-hosted Sept. 9 online event deemed TMCs and online booking tools fit for purpose.
GBTA a few months ago attempted to create an industry consensus behind rolling over 2020 hotel rates to 2021. Hotel companies were for it. They simultaneously pushed dynamic discounts off best available market rates to provide some protection for buyers. Some clients accepted that and ditched the RFP process for this year while others did not. They all have their reasons.
Like all travel management companies, CWT has had a grueling year. It’s expecting more of the same until there’s a vaccine or an appreciable return to the office. This makes strategic planning challenging. Complicating matters is that not many corporate clients are good at predicting what they need during “normal” times. How do you ready staff for any unexpected uptick in an abnormal time?
It should have been a year in which corporate travel’s non-profits rose to the occasion to help a wrecked profession. Instead, ACTE is dead, and GBTA is on its knees. Potentially filling the gap is a group that started in March as an organic and grassroots “task force” — “like Woodstock,” as one participant put it — and kept growing up. Now calling itself the Travel and Meeting Standards Society, the group is incorporating in Delaware and applying for tax-exempt status as a 501(c)(3) entity, which is distinct from the tax-exempt 501(c)(6) status that ACTE held, and GBTA holds. Both are not for profit, but there are differences.
Adelman Travel Group built what it considers a first-of-its-kind self-service travel authorization tool. Called Hot Spot Approvals, the proprietary technology allows clients to assign approvers to particular travelers or establish start and end dates without having to ask the TMC for help. The “intuitive, web-based, simple” system doesn’t rely on traditional hierarchy data, according to Adelman director of customer technology and global solutions Jeff Ochaita.