Arlene Coyle On Who Owns Business Travel

By | May 17, 2018

In corporate travel, sometimes there is tension between what is best for the employee doing the traveling and what is best for the organization footing the bill. Travel programs strive to find a balance that suits both. Arlene Coyle is chief commercial officer for corporations in the Travel Channels division at Amadeus IT Group. She discusses how a… Read More »

First Pilot For United-Traxo Direct Booking Integration Is Underway

By | May 15, 2018

ZS Associates is running a pilot that sanctions for certain employees booking on the United Airlines website. Supported by integration between Traxo and the carrier, the direct option delivers a better booking experience and improved customer service, according to ZS Associates travel leaders. One of them is Glenn Hollister, principal at the firm and head of its travel… Read More »

Tom Tulloch On GDPR And Supply Chain Compliance

By | May 10, 2018

Data protection and privacy have been a big deal for a long time in the data-intensive travel industry. With new regulations set to take effect — covering all European citizens and companies doing business in Europe — there are many new questions about who is impacted and how to comply. Tom Tulloch, executive vice president and managing director… Read More »

Travelport Aims For Mid-2019 For ‘Fully Integrated,’ NDC-Ready Point-Of-Sale System

By | May 10, 2018

When will NDC really start to make a difference at corporate travel points of sale? Maybe next year. That’s when Amadeus expects to start testing its New Distribution Capability solution with corporate agencies, and when Travelport expects to provide agencies complete content aggregation in a single workflow. A first step for Travelport, planned for this summer, is a… Read More »

Reshopping Can Be Free, But Beware The Bias

By | May 9, 2018

Popularized by Tripbam and Yapta, hotel reshopping offers savings as rates fluctuate after initial bookings. But who controls exactly what gets reshopped and rebooked? Whose best interests are served? Microsoft’s recently released corporate travel manifesto raised these and more questions. The document alluded to conflicts of interest when travel management companies actively bias toward hoteliers in order to earn… Read More »

The Defense Department Wants New Travel Systems, But First Had To Simplify Policy

By | May 7, 2018

No one spends more on travel for work than the U.S. military. Its mission to modernize how it goes about that has taken a new turn now that the U.S. Department of Defense is looking for its next partners. Defense expects by the end of September to select vendors for travel booking, expense management and travel management company support.… Read More »

Silver Bullet For Capturing Invisible Spend Eludes Corporate Travel Managers

By | May 3, 2018

[CORRECTION, May 4, 2018: An earlier version of this article incorrectly described Traxo’s email filtering solution. It doesn’t scan traveler inboxes. Instead, it enables clients to flag travel confirmation emails when they hit company servers and forward them to Traxo for processing.] Leakage is the bane of a travel manager’s existence. When travelers don’t book through designated channels,… Read More »