For Subscribers: News And Analysis

passport visaTravel And Transport Acquires Radius Travel To Go ‘All In’ Globally

Travel and Transport last month acquired full ownership of the Radius Travel agency network company, buying out India-based minority shareholder Cox & Kings. The transaction followed years of ownership consolidation in the network — most recently to two owners as Radius about two years ago bought shares back from U.K.-based Portman Travel (now Clarity).

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Travel managers and innovationWhy Corporate Clients Share The Blame For Slow Business Travel Innovation

It’s often said that innovation in corporate travel doesn’t keep pace with advancements in consumer travel. Some accuse travel management companies of being stuck in the status quo. Others point fingers at booking technology providers for failing to adequately update systems. These may be fair criticisms, but travel managers shouldn’t shy away from recognizing who looks back at them in the mirror, or at least who those people work for.

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user experienceTravel Management On The ‘Precipice’ Of Better Using Data For Improved Traveler Experience

A research paper released last week called for corporations to put more focus on measuring trip friction, success rates, and recruitment, retention and attrition. While survey results showed how far the profession has to go, there are examples of work underway. Not the first to make this case, the Association of Corporate Travel Executives and BCD Travel based findings on a September poll of more than 300 travel managers around the globe.

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With Ground Transport Technology In Flux, Where Is A Travel Manager To Begin?

When ride-hailing apps sparked more attention to ground transportation, it became a dynamic spend category for travel management. At multinationals, this means slaying the excruciating complexity of suppliers, services and regulations in different countries. Even for a U.S.-only program, asking six experts where a travel manager should begin will get you a dozen answers.

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mobile air bookingsMobile Air Bookings Poised To Enter Corporate Travel’s Mainstream

It was inevitable. Following hotel bookings, air bookings are coming in full force to mobile devices for corporate travel. Concur, Egencia and several other travel management companies and booking tech providers already offer them through their mobile apps. American Express Global Business Travel and BCD Travel seem ready to follow in the near term. Carlson Wagonlit Travel started bringing the functionality to its mobile app in February in certain markets.

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Virtual payment processesWith Success Stories Piling Up, Industry Seeks Common Virtual Payment Processes

Industry players are working to smooth out the rough spots in virtual payment for managed travel. Even without commonality across all the players, many travel program managers are finding the benefits of virtual payment too good to pass up. The promise of reducing fraud, streamlining reconciliation and making things easier for travelers without corporate plastic outweighs the remaining concerns.

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GDS conversionGDS Conversions: Easier Than They Once Were, But Still Tricky

It’s potentially disruptive to a business travel operation when a travel management company changes global distribution systems. Managing such a change could be top of mind for many corporate travel buyers in the near term as one of the largest TMCs, Carlson Wagonlit Travel, has signaled plans to deemphasize Travelport in its operation. Sources said some other large TMCs also were in negotiations on their GDS contracts, raising the possibility of additional conversions across the industry.

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