What’s Behind The Upsurge In Airline Commissions?

By | May 24, 2018

Total commissions paid to travel agencies by U.S. airlines in 2017 reversed a 20-year trend and jumped 15 percent year over year, according to U.S. government data. The data reflect a fight for market share as the Big Three enjoy strong demand and healthy balance sheets. On domestic U.S. tickets, commission dollar volume in 2017 rose for a third consecutive… Read More »

30SecondsToFly Adds Fare Search Tech, Investment From EGlobalfares

By | May 23, 2018

Chatbot maker 30SecondsToFly accepted an unspecified investment from eGlobalfares, a dozen-year-old fare search tech provider that serves a few hundred travel agencies globally. The deal also extends 30Seconds’ strategy to market to travel management companies. The partnership enables eGlobalfares customers to offer public and proprietary fares through the Claire chatbot to business travelers. Claire is available by SMS,… Read More »

‘No Great Answer’ In Search For Corporate Agents

By | May 21, 2018

CCRA’s Dic Marxen sees corporate travel agent salaries rising by double-digit percentages because of the profession’s aging workforce and dearth of new labor. He wasn’t surprised to see Travel Leaders Group this month create a scholarship program for military veterans. Marxen had a similar idea three years ago that died at the feet of federal bureaucracy, but he isn’t… Read More »

Arlene Coyle On Who Owns Business Travel

By | May 17, 2018

In corporate travel, sometimes there is tension between what is best for the employee doing the traveling and what is best for the organization footing the bill. Travel programs strive to find a balance that suits both. Arlene Coyle is chief commercial officer for corporations in the Travel Channels division at Amadeus IT Group. She discusses how a… Read More »

First Pilot For United-Traxo Direct Booking Integration Is Underway

By | May 15, 2018

ZS Associates is running a pilot that sanctions for certain employees booking on the United Airlines website. Supported by integration between Traxo and the carrier, the direct option delivers a better booking experience and improved customer service, according to ZS Associates travel leaders. One of them is Glenn Hollister, principal at the firm and head of its travel… Read More »

Tom Tulloch On GDPR And Supply Chain Compliance

By | May 10, 2018

Data protection and privacy have been a big deal for a long time in the data-intensive travel industry. With new regulations set to take effect — covering all European citizens and companies doing business in Europe — there are many new questions about who is impacted and how to comply. Tom Tulloch, executive vice president and managing director… Read More »

Travelport Aims For Mid-2019 For ‘Fully Integrated,’ NDC-Ready Point-Of-Sale System

By | May 10, 2018

When will NDC really start to make a difference at corporate travel points of sale? Maybe next year. That’s when Amadeus expects to start testing its New Distribution Capability solution with corporate agencies, and when Travelport expects to provide agencies complete content aggregation in a single workflow. A first step for Travelport, planned for this summer, is a… Read More »