Experts: It’s High Time For Travel Buyers To Understand NDC
According to announcements from around the industry, next year will be a big one for NDC. As airlines push forward on plans to differentiate content and tailor offers, GDSs, TMCs and other tech intermediaries that support corporate travel programs are adapting. That’s why the experts are encouraging travel managers to get up to speed. It’s more than ensuring a seat at the table to make voices heard, though that’s important. It’s also about learning airline intentions and seeing how parts of the supply chain relate to one another and to the end user.
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Nudged By Client iRobot, World Travel Inc. Builds Customizable Portal Product
World Travel Inc. is targeting the end of the first quarter of next year to release a new portal product that gives corporate clients more control to display what they want to travelers and managers. Buyers can configure sites differently by country, and include not only typical travel management applications but also videos and social content. Telling customers about this and other new products here at a client conference last month, chief innovation officer Rock Blanco credited iRobot global travel manager Shelby LeMaire with pushing her TMC in the new direction.
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What’s Behind The Huge Investment In TripActions?
It’s no longer surprising to see new entrants in the corporate travel space pull down big investments. Funding announcements for brand new and somewhat new players seem to come weekly. Still, the latest investment in TripActions was eye-popping. VC firm Andreessen Horowitz last week announced it invested $154 million in Series C funding at a $1 billion valuation. The story so far is about aggressive marketing, slick user-facing technology, a perception that traditional competitors move too slowly and an impressive early sales trajectory.
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Evolving Content Needs Highlight Differences Among Self-Booking Tools
Under the threat of increased content fragmentation, travel management companies and corporate travel booking tools can earn their stripes by integrating multiple sources. Each has its own approach to the age-old challenge made new by the emergence of NDC. SAP Concur last month told TMCs that for its online booking tool, they must decide to “present the entirety of each airline’s content” from a traditional GDS connection or from Travelfusion, an aggregator.
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Consulting Firm Puts Incumbent Concur Travel To The User Experience Test
When you’re looking for a new booking tool experience, it’s nice to work at a company with its own user experience experts. Not thrilled with what it’s like to use Concur Travel, ZS Associates this summer put on a bake-off including three competing systems and two supplier sites.
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Traveler Incentive Platforms Tripkicks And Rocketrip Take Divergent Paths For Employee Connectivity
Rewards platform provider Tripkicks last week switched on a Chrome browser plug-in for SAP Concur Travel. Concur users whose companies work with Tripkicks will see target budgets to beat in the booking tool as they plan their travel. The first mover in the space, Rocketrip, already uses Chrome and Internet Explorer extensions with Concur and Sabre GetThere. It now plans to move away from them in favor of a new set of user touchpoints beyond browsers.
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New Business Travel App Aims To Automate Deals Between Suppliers And Small, Medium-Sized Businesses
With 14 small and midsized clients on board after a couple of years building and testing, business travel app maker PSNGR1 officially launched this month and plans to help suppliers deal with SMEs based on data. Small and midsized companies tend not to have managers of travel. Their individual volume doesn’t justify sending a sales rep to chase the business. Many of these clients use online travel agencies, which generally don’t offer travel management capabilities. Going direct, even using something like Concur’s TripLink, sacrifices comparison shopping and policy application.
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