Reporting

With Airlines Pushing Self-Service For Disruptions, What’s The TMC’s Role?

As some airlines build programs to offer trip data to corporate clients on re-accommodated travelers after flight disruptions, travel management company leaders want the market to know they have a lot to offer here. Christopherson Business Travel has not seen a change in its disruption management role. “The main change is that the frequency and…

Southwest Aims To Soothe A Corporate Travel Headache: Changes

Due out this spring, the Southwest Business TravelTrack service aims to mitigate a growing challenge for corporate travel programs — missing data from changed itineraries. Bookings originally made through online booking tools and global distribution systems, as supported by travel management companies, often end up getting changed directly with airlines when flights are disrupted. Those…

What Matters When Choosing A Corporate Travel Consultant

Consulting services for corporate travel program management are popping up everywhere. Even suppliers like Delta Air Lines and Mastercard are ready to help. Incumbents include special divisions of travel management companies, individuals, boutique firms and some of the world’s largest consultancies. How does an organization choose? Primarily, it’s about how well the consultant’s subject matter…

Notebook: Searching For Better Travel Data, International SOS Endorses Spotnana

As part of its mission to support client employees’ safety, security and well-being, risk management firm International SOS processes 20 million passenger name records a week. Between 1.5 percent and 2 percent have errors, according to the firm’s global travel industry relations VP, Wendy Stachowiak. That’s a lot. But with some new mutual clients using…

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