Category Archives: Reporting

United Airlines Brings Salesforce CRM System To Account Managers

United Airlines this summer made available a new self-service portal for corporate and agency customers. Now it’s training salespeople on the internal component of the platform. Based on Salesforce, the customer relationship management tool is meant to streamline planning and interactions with existing and prospective corporate clients. The CRM system is on the same platform as the Jetstream… Read More »

Chrome River Closing CRM Loop

Chrome River is showing clients a new way for sales and finance to correlate T&E spending with customer relationship management info. The idea is to optimize how and where to allocate travel dollars, based on the revenue-generating potential of customer visits. Pulling CRM data into travel decision-making is not a new concept. Chrome River aims to complete the… Read More »

Flight Disruption Predictions Arrive

One way travel managers and management companies earn their stripes is guiding travelers through trip disruptions. Better still is helping them avoid such snafus. Using predictive analytics, that’s Flightsayer’s game. Some beta testers are intrigued. Better-known in corporate travel circles, FlightStats also is working on predictive analytics. It’s keeping a lot of that close to the vest for… Read More »

Microsoft Embraces Hotel Data, Travel Personas In Sustainability Drive

About five years ago, Microsoft created an internal carbon tax of sorts. Since then, business units have been responsible for carbon emissions associated with their electricity use and air travel. This year, the company began estimating the carbon footprint of its business travelers’ hotel stays. It will assess whether to include that information in calculations for the carbon… Read More »

Shoeboxed Uncovers Expense App, Joining Crowded Field Addressing Huge Market

Annual growth percentages for the expense management market remain in the high single digits, according to recent reports from IDC and Technavio. That’s a big reason why the number of software providers, already in the dozens, keeps growing. While this may not concern large enterprise providers like Concur, Chrome River or Coupa, on the smaller end, the choices… Read More »

Want Data Insights? Travel Inc. Says Ask Alexa

Voice-assisted search is exploding, and along with it comes the opportunity for traveler service and transactions. What about data? A number of companies are looking into this, but Atlanta-based Travel Incorporated aims to be the first corporate travel provider to release a working product. Building off its proprietary reporting tool, Evolution, a new Travel Inc. “bot engine” allows… Read More »

Concur TripLink, Traxo Collect Data From Corporate Bookings On United Mobile App

[UPDATE, Aug. 5, 2017: Concur pushed back to Sept. 16 its simplification of the TripLink user permission process.] [CORRECTION, July 31, 2017: The original version of this article mischaracterized improvements in the TripLink on-boarding process, suggesting travelers do not need to agree to connect their loyalty programs with their Concur profiles. They do still need to permit that… Read More »

Updates: Self-Service At United; Corporate Travel In Academia; Seat Swap Flop; Advito-Cisco

Sometimes the things we write about peter out. Sometimes more developments happen, but they don’t warrant an entirely new article. In other cases, something unexpected or counterintuitive is noteworthy in its continuance. Hence, the Updates post. Click to jump to United’s self-service portal enhancements, the next step for an emerging college-level corporate travel education program, Advito’s expanding collaboration… Read More »

Certify Seeks Greater Sum, Keeps The Parts In Expense System Combo

[UPDATE, Sept. 7, 2017: Expense management system provider Certify bought nuTravel’s online booking system. It will offer the tool as part of Certify Enterprise Travel. The two companies announced a partnership for that product in July. The expense management system provider already offers booking tech to small businesses under the Certify Travel brand. NuTravel will maintain its airline… Read More »

Defense Department Seeks Rewards Program Partner For Rebates On Meal Spending

When you spend more than $1 billion annually on dining, it’s wise to sign up for programs that could kick back millions. It’s especially appreciated if the money you’re spending is from taxpayers. That’s why the U.S. Department of Defense Travel Management Office plans to pilot a dining rewards program. On DOD’s behalf, the Defense Human Resources Activity… Read More »