The number of fraud examiners using artificial intelligence and machine learning to detect and deter fraud is expected to triple in the next two years. It doesn't take a supercomputer to understand why manual processes can fall short: complacency is a human trait.
"When you are eyeballing transactions and trying to make judgments about any risk attributes that are associated, you are only as good as your sample," said Oversight Systems EVP Manish Singh. "Ninety-five percent of expenses on T&E or purchasing cards really have no issues. The mind gets trained to have . . .