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The Company Dime‘s Service category explores changes in corporate travel management and customer service. This collection of articles provides valuable insights for travel managers, service providers and industry professionals seeking to understand and navigate the complex world of business travel support.
The content is diverse and forward-looking, covering technological advancements, industry challenges, emerging service models, case studies, company profiles and thought-provoking pieces on the traveler experience.
The Service category features a mix of news reports, analysis and opinion columns. Expert perspectives on topics ranging from the future of travel management companies to the impact of AI on personalization supplement on-the-ground insights from industry events and conferences.
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Joining The Company Dime for a live interview on March 19, Corporate Travel Management founder and managing director Jamie Pherous responded to more than a dozen questions about technology, pricing, customer profiles and consolidation. An edited excerpt follows. Use the player to hear the complete discussion. CTM has invested in proprietary technology, including an online…
[CORRECTION, March 6. 2025: The $15 fee Expensify charges for its travel service is per trip, not per transaction. The article was revised.] Like other financial technology companies focused on expense management and payment, Expensify is building a business travel offering to increase customer relevance and accelerate growth. The publicly traded company’s CFO, Ryan Schaffer,…
Flight Centre’s corporate brands are trimming headcount as the company leverages artificial intelligence in pursuit of cost savings and “disruptive business models.” “Headcount reductions are going to come a lot through natural attrition, but there will also be some targeted reductions in staff as well,” said Chris Galanty, CEO of Flight Centre’s corporate travel business,…
We’ve been telling you for a few years about airlines aiming to minimize corporate discounts, limit who gets them and shift to other forms of contract value. (See here, here, here, here, here and here.) Reflecting all that, a new American Airlines offer sits between the AAdvantage Business small business program and bespoke, large corporate…
Six Tripism clients are using the engagement platform’s new leisure component to build deeper supplier relationships and deliver favorable offers for personal trips. According to Tripism CEO Adam Kerr, it’s the right time to create a leisure experience because of the new ways people work, sustainability-minded decisions to combine trips, supplier desires for deeper customer…
Where artificial intelligence will take the process of booking or altering a business trip is anybody’s guess. Travel management companies have embraced AI for text-based communications between travelers and travel counselors. Chatbots have had their ups and downs. Autonomous agents are fascinating and, some say, spell doom for online booking tools and put TMCs on…
Health and security specialist International SOS partnered with AirHelp to support client travelers in obtaining compensation when their flights are canceled or heavily delayed. The alliance comes as the U.S. Department of Transportation, in the waning days of the Biden Administration, floats new rules to protect passengers from such disruptions, including mandatory cash compensation paid…
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