Much of the rationale for a managed travel program is providing appropriate and satisfactory service to corporate travelers. That means working with airlines, hotels, ground transport firms, travel management companies, tech providers and others to optimize each step of a trip, from booking and planning through to post-trip reports and surveys.

Coverage areas include:
• Travel agents, both real and virtual
• Employee engagement
Mobile technologies for travelers
• Variability in hotel services
Personalizing travel
Visa processing travel

Notebook: Buyers Explain Challenges Of Managing Non-Employee Travel

How much to invest in support for recruits, board members, interns, consultants, contractors and other guest travelers can be a tough call, according to speakers at GBTA’s convention last month. BCD Travel and Fox World Travel are among the latest providers to come up with solutions for this headache of the non-profiled. The booking, payment,…

Notebook: Airport Officials Want Travel Buyer Input To Influence Service

Opening communications channels with local airports may represent an untapped opportunity for corporate travel managers to improve air service, according to four airport development officials speaking at last month’s GBTA convention. While there are a lot of variables and nothing is guaranteed, the speakers were certain that airlines can’t factor in information on local companies’…

What’s The Cost Of A Better Travel Experience? GoldSpring Helps Find Answers

Many surveys have sought to determine how companies can improve the travel experience by capturing sentiments about this perk or that convenience. GoldSpring Consulting went further by ascribing costs and building a model to calculate the price of greater traveler satisfaction. It already produced surprising results about priorities and potentially easy program improvements. The effort…

The Corporate Travel World According To Flight Centre’s Leiss: Staffing And Service Are Back, Data’s A Challenge, NDC Is Nascent But Driving Economics

The Company Dime‘s Jay Campbell on June 28 interviewed Flight Centre Travel Group’s president of the Americas, Charlene Leiss, on a live show via LinkedIn Audio. They surfaced some potential conventional wisdom about a variety of topics. An edited transcript follows. So, Charlene, there’s a lot going on in the industry, but as often happens,…

Aggregator Aeronology Gears Up For Full NDC Servicing On American Airlines

Industry agitators including the outspoken Johnny Thorsen of Spotnana assailed American Express Global Business Travel’s list of 162 NDC requirements as a barrier to innovation. Not Aeronology CEO Russell Carstensen. The Australia-based travel management veteran welcomed GBT’s prerequisites for full NDC support.  He claimed his company’s Taero agent booking platform has checked off 155 of…

Is Airline Service A Difference-Maker? Not Really, Say Corporate Travel Folks

In its opposition to proposed U.S. federal protections for air travelers, IATA last month said passengers could “take their loyalty to other carriers if they are not satisfied with service levels.” In corporate travel, this is more theory than practice. While compensation for inconvenience would be nice, individual business travelers with options tend to favor…

SkyLink, Another AI Startup, Automates Traveler-Agent Communications

Travel management company sources are abuzz over SkyLink, a heretofore stealth-mode firm enhancing corporate travel messaging with artificial intelligence. According to its creators, it’s bringing Silicon Valley to corporate travel. That means more than just faster and better — it’s a “fundamental rethink” that can shift “what an industry looks like,” according to co-founder and…

End of content

End of content