Much of the rationale for a managed travel program is providing appropriate and satisfactory service to corporate travelers. That means working with airlines, hotels, ground transport firms, travel management companies, tech providers and others to optimize each step of a trip, from booking and planning through to post-trip reports and surveys.
More hotel sales and a chatbot are helping Corporate Travel Management handle more business with fewer people. Called Scout, the chatbot rolled out to all CTM regions as of June 2024. Describing the impact on efficiency, executives during a Tuesday analyst conference call cited an 11 percent increase in revenue in Australia and New Zealand…
United Airlines offers data feeds on behalf of corporate clients to several travel risk management providers. This is helpful for capturing info on direct bookings and changes made with the airline. However, some travel risk management providers, including Everbridge, “refuse to work with us,” according to United Airlines senior manager for digital sales Mike Fitzgerald….
Atlanta — In addition to providing a venue for emotional expression about airline distribution changes, the Global Business Travel Association’s convention here last month offered a platform for blueprint-making. Voicing concern about industry pros who may think — at their peril — that American Airlines backing off means they can, too, more than a dozen…
American Express Global Business Travel announced Tuesday that artificial intelligence and related technologies would increase productivity by 6 percent to 8 percent on inbound call routing and 2 percent to 4 percent on the use of client knowledge bases and policy assistants. During a conference call with equities analysts addressing GBT’s June quarter results, execs…
Salt Lake City’s Christopherson Business Travel released a new iOS app in the first phase of a digital platform reinvention using the brand Andavo. The app supports loyalty program and profile updates, trip sharing and planning with colleagues, “real-time” synced itineraries and FlightAware flight status. “There’s a lot of evolution going on right now in…
As airlines began developing the New Distribution Capability more than a decade ago, they needed a way to communicate flight changes and other events to parties including travel agencies. Global distribution systems have queues for schedule adjustments and the like that agencies routinely deal with; NDC is different because the systems of record are run…
SkyLink CEO and co-founder Atyab Bhatti provides this overview of some key concepts to kick off a series of slightly high-tech posts about artificial intelligence. Notorious for its multiple complexities, corporate travel is slowly bowing to the transformative capabilities of artificial intelligence (AI). A breakthrough in that revolution is generative AI, an innovation backed by…
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