Category: Service
Goodbye Consumers, Hello Corporates: New Entrant Pivots, Signs Amex GBT To Automate Email Requests
Any corporate travel operations professional can tell you that a lot of business travel bookings start with email. Sometimes this takes the form of a…
Keeping The Oversized Under The Radar: IHG Adds B2B Focus On Sports, Media And Entertainment
IHG recently carved out resources to address clients in sports, media and entertainment. More than most other industry verticals, this specialized B2B focus presents an…
Corporate Travel Executives Struggle To Make Sense Of Latest Investments In TripActions, And Its $4 Billion Value
Corporate travel executives are thoroughly baffled by what a quartet of venture capitalists see in TripActions. Determining the literally unbelievable $4 billion valuation that TripActions…
Rajiv Rajian On What ‘End To End’ Really Means
The “end-to-end” experience has been part of travel management vernacular for many years. Understanding what it entails, much less actually achieving it, may not be…
Mary Ellen George On The Future Of Travel Management Companies
Travel management companies face a tall order in staying current and preparing for what’s next. They must build or integrate lots of new technologies, consider…
SAP Concur Is Working To Fix A Particularly Troublesome Glitch
[UPDATE, June 14, 2019: Concur reported that it resolved this issue late Thursday.] SAP Concur is grappling with a troublesome glitch that is resulting in…
Direct Travel Partners For Flight Disruption Compensation As Passenger Protections Spread To Canada
Some firms provide hotel rate assurance by rebooking rooms at lower prices. Others help travelers seek compensation for cancelled or heavily delayed flights. Los Angeles-based…
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