Category: Service
Third Parties Lend A ‘Touchless’ Hand To Dining While Traveling
If you thought traveling in the era of Covid-19 was hard, try eating while traveling. First of all, which restaurants are open? Businesses are asking…
As Clients Eye Longer Road Trips, Car Services Add Virus-Combating Procedures And Industry Debates Standards
Whether due to fear of coronavirus exposure from other passengers, discomfort with wearing face coverings for hours or the hassle and uncertainty of air and…
Op Ed: Louise Miller On TMC Innovation Coming Back Into View
Louise Miller, managing partner in the Americas for Areka Consulting, sees opportunity for suppliers and buyers to reorient their thinking and emerge from the pandemic…
Op Ed: Neil Hammond On Managing The Resumption Of Corporate Air Travel
Travel buyers are three to five weeks into navigating the Covid-19 emergency. Those first weeks were dominated by crisis response, cancelations, repatriations, internal communications and…
Messaging Alters TMC Operations, Challenges Traditional Notions Of Service Quality Metrics
The rise of chat and messaging in travel management operations is not only delivering convenient, new ways to serve the customer. It’s challenging TMCs to…
Op Ed: Gaurav Sundaram On Six Strategies For Expanding Travel Programs Into India
Expanding global business travel programs to India, and in particular bringing in the operations of travel management company used in other markets, can prove challenging….
Complexity In Ground Transport Gives Rise To Outsourced Management
Longtime ground transportation tech integrator Groundspan recently created a side business out of helping clients source suppliers and keep them honest. It’s no wonder there…
