Posted in Service Suppliers

Amex GBT Introduces $25 Contact Fee For Certain Clients, Sees Room For Subscriptions And Professional Services Models

American Express Global Business Travel has a new “contact fee.” It applies when agents communicate by phone or email with employees of clients that pay…

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Posted in Distribution Service Suppliers

SME-Focused Booking Tool PSNGR1 Turns To The TMC Channel

A handful of travel management companies is looking closely at four-year-old PSNGR1, a booking tool for both travelers and advisors. Generally designed for smaller and…

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Posted in Productivity Service Suppliers

The Future Of Travel Management Companies: Part Three, Emerging Leaner

Travel management companies are trying to make the most of a time when bookings remain feeble. In addition to staff right-sizing, relocating and retraining, some…

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Posted in Productivity Service

Third Parties Lend A ‘Touchless’ Hand To Dining While Traveling

If you thought traveling in the era of Covid-19 was hard, try eating while traveling. First of all, which restaurants are open? Businesses are asking…

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Posted in Risk Service Suppliers

As Clients Eye Longer Road Trips, Car Services Add Virus-Combating Procedures And Industry Debates Standards

Whether due to fear of coronavirus exposure from other passengers, discomfort with wearing face coverings for hours or the hassle and uncertainty of air and…

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Posted in Service Suppliers Sustainability

Op Ed: Louise Miller On TMC Innovation Coming Back Into View

Louise Miller, managing partner in the Americas for Areka Consulting, sees opportunity for suppliers and buyers to reorient their thinking and emerge from the pandemic…

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Posted in Negotiating Service Suppliers

Op Ed: Neil Hammond On Managing The Resumption Of Corporate Air Travel

Travel buyers are three to five weeks into navigating the Covid-19 emergency. Those first weeks were dominated by crisis response, cancelations, repatriations, internal communications and…

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