Service

Much of the rationale for a managed travel program is providing appropriate and satisfactory service to corporate travelers. That means working with airlines, hotels, ground transport firms, travel management companies, tech providers and others to optimize each step of a trip, from booking and planning through to post-trip reports and surveys.

Coverage areas include:
• Travel agents, both real and virtual
• Employee engagement
Mobile technologies for travelers
• Variability in hotel services
Personalizing travel
Visa processing travel

TMCs Still Need More People, GBTA Poll Finds

Ninety percent of about 60 travel management company personnel polled in January by GBTA expected their firms to increase staff size in 2023 compared with last year. Forty-six percent said their companies were still smaller than they were before Covid. TMC staffing shortages and resulting service problems are not as widespread as they were several…

Editorial: Content, Clarity, Calm And A Little Respect Top Travel Manager Wish List

Here’s a compilation of thoughts from members of The Company Dime‘s Editorial Board of six travel buyers. The last three years put everyone to the test. It’s not that we don’t enjoy challenges; we thrive on them. But it’s time to focus on the future and do what we do best. Enough firefighting and bickering. …

The Emotional Toll Of Frontline Labor

For more than two decades, Alicia Grandey, a professor of psychology at Penn State, has been studying how the mistreatment of frontline service workers affects their health and productivity. The behavior she examines ranges from verbal abuse to racial or sexual harassment. She also looks at ambiguous circumstances, in which it’s unclear whether any harm…

Direct Travel CTO Sees Future Of Travel Management Tech In Teams, Slack

Are native travel management company mobile apps obsolete? That’s Darryl Hoover’s question. The Direct Travel chief technology officer was playing out the implications of the company’s revised digital strategy. Leveraging collaboration platforms including Microsoft’s Teams and Salesforce’s Slack, he said, allows the travel management company to meet customers where they are. That’s a lot easier…

Reporter’s Notebook: Spinning Corporate Travel From A Seat At The Table

San Diego — Though peripheral to big-picture themes like diversity, recovery, risk and sustainability, fundamentals of travel management also got airtime at corporate travel’s largest event here in August. Several education sessions had corporate travel management practitioners dissecting how the pandemic changed interdepartmental collaboration and stakeholder engagement. If the following anecdotes offer any indication, the…

Travel Management Companies Sweeten Offers As Staffing Issues Persist

American Express Global Business Travel, BCD Travel and CWT each has around 500 job openings, according to their websites. Industry employment and recruiting sources said some travel management companies had begun offering more competitive salaries and benefits to attract talent. Some refreshed or reintroduced recruitment and training programs.  It’s all not soon enough for corporate…

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