Category: Service
Analysts Examine Journera, SalesTrip, TravelBank, TravelPerk And TripActions
A trio of industry consultants took time out this month to join The Company Dime’s Jay Campbell and assess strengths, weaknesses, opportunities and threats for…
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Tony O’Connor On The Perils Of Personalization
Consultant, auditor and GBTA-Australia & New Zealand deputy director Tony O’Connor raises interesting questions for corporate travel buyers as suppliers build a new basis for…
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As Delta Tests Free Wi-Fi, Many Airlines Tinker With Contracts And Capabilities
Delta Air Lines is testing free inflight Wi-Fi. JetBlue Airways already provides it. If an official Delta program emerged, that would pressure other carriers. It…
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When Using Hotel Rates From Expedia Or Booking Means Inferior Service
Adding hotel content from online travel agencies to corporate travel systems seems like a way to enhance trust in company programs. But it presents problems….
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What’s Behind The Huge Investment In TripActions?
[UPDATE, Feb. 7 2019: Delta and TripActions have reconciled with one another. More here.] It’s no longer surprising to see new entrants in the corporate…
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Travel Management On The ‘Precipice’ Of Better Using Data For Improved Traveler Experience
A research paper released last week called for corporations to put more focus on measuring trip friction, success rates, and recruitment, retention and attrition. While survey…
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With Ground Transport Technology In Flux, Where Is A Travel Manager To Begin?
When Sandy Miller’s Basin Street Partners got the opportunity to invest in Carey International about two years ago, it had little competition. The moneyed thought ride hailing…
