Posted in Productivity Service Suppliers

Messaging Alters TMC Operations, Challenges Traditional Notions Of Service Quality Metrics

The rise of chat and messaging in travel management operations is not only delivering convenient, new ways to serve the customer. It’s challenging TMCs to…

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Posted in Culture Service Suppliers

Op Ed: Gaurav Sundaram On Six Strategies For Expanding Travel Programs Into India

Expanding global business travel programs to India, and in particular bringing in the operations of travel management company used in other markets, can prove challenging….

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Posted in Negotiating Service Suppliers

Complexity In Ground Transport Gives Rise To Outsourced Management

Longtime ground transportation tech integrator Groundspan recently created a side business out of helping clients source suppliers and keep them honest. It’s no wonder there…

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Posted in Productivity Service Suppliers

To Make A Virtual Agent, IBM Says, Put The Conversation Before The Device

IBM isn’t interested in building a booking engine, but its researchers are working to help business travelers with the post-booking trip experience. The tech giant…

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Posted in Methods Productivity Service

Goodbye Consumers, Hello Corporates: New Entrant Pivots, Signs Amex GBT To Automate Email Requests

Any corporate travel operations professional can tell you that a lot of business travel bookings start with email. Sometimes this takes the form of a…

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Posted in Sectors Service Suppliers

Keeping The Oversized Under The Radar: IHG Adds B2B Focus On Sports, Media And Entertainment

IHG recently carved out resources to address clients in sports, media and entertainment. More than most other industry verticals, this specialized B2B focus presents an…

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Posted in Distribution Service Suppliers

Corporate Travel Executives Struggle To Make Sense Of Latest Investments In TripActions, And Its $4 Billion Value

Corporate travel executives are thoroughly baffled by what a quartet of venture capitalists see in TripActions. Determining the literally unbelievable $4 billion valuation that TripActions…

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