Category: Service
Messaging Alters TMC Operations, Challenges Traditional Notions Of Service Quality Metrics
The rise of chat and messaging in travel management operations is not only delivering convenient, new ways to serve the customer. It’s challenging TMCs to…
Op Ed: Gaurav Sundaram On Six Strategies For Expanding Travel Programs Into India
Expanding global business travel programs to India, and in particular bringing in the operations of travel management company used in other markets, can prove challenging….
Complexity In Ground Transport Gives Rise To Outsourced Management
Longtime ground transportation tech integrator Groundspan recently created a side business out of helping clients source suppliers and keep them honest. It’s no wonder there…
To Make A Virtual Agent, IBM Says, Put The Conversation Before The Device
IBM isn’t interested in building a booking engine, but its researchers are working to help business travelers with the post-booking trip experience. The tech giant…
Goodbye Consumers, Hello Corporates: New Entrant Pivots, Signs Amex GBT To Automate Email Requests
Any corporate travel operations professional can tell you that a lot of business travel bookings start with email. Sometimes this takes the form of a…
Keeping The Oversized Under The Radar: IHG Adds B2B Focus On Sports, Media And Entertainment
IHG recently carved out resources to address clients in sports, media and entertainment. More than most other industry verticals, this specialized B2B focus presents an…
Corporate Travel Executives Struggle To Make Sense Of Latest Investments In TripActions, And Its $4 Billion Value
Corporate travel executives are thoroughly baffled by what a quartet of venture capitalists see in TripActions. Determining the literally unbelievable $4 billion valuation that TripActions…
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