Category: Service
Amex GBT Introduces $25 Contact Fee For Certain Clients, Sees Room For Subscriptions And Professional Services Models
American Express Global Business Travel has a new “contact fee.” It applies when agents communicate by phone or email with employees of clients that pay…
SME-Focused Booking Tool PSNGR1 Turns To The TMC Channel
A handful of travel management companies is looking closely at four-year-old PSNGR1, a booking tool for both travelers and advisors. Generally designed for smaller and…
The Future Of Travel Management Companies: Part Three, Emerging Leaner
Travel management companies are trying to make the most of a time when bookings remain feeble. In addition to staff right-sizing, relocating and retraining, some…
Third Parties Lend A ‘Touchless’ Hand To Dining While Traveling
If you thought traveling in the era of Covid-19 was hard, try eating while traveling. First of all, which restaurants are open? Businesses are asking…
As Clients Eye Longer Road Trips, Car Services Add Virus-Combating Procedures And Industry Debates Standards
Whether due to fear of coronavirus exposure from other passengers, discomfort with wearing face coverings for hours or the hassle and uncertainty of air and…
Op Ed: Louise Miller On TMC Innovation Coming Back Into View
Louise Miller, managing partner in the Americas for Areka Consulting, sees opportunity for suppliers and buyers to reorient their thinking and emerge from the pandemic…
Op Ed: Neil Hammond On Managing The Resumption Of Corporate Air Travel
Travel buyers are three to five weeks into navigating the Covid-19 emergency. Those first weeks were dominated by crisis response, cancelations, repatriations, internal communications and…
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