Category: Service
Flight Attendants’ Hellish Summer: ‘I Don’t Even Feel Like A Human’
By Tacey Rychter, social editor for the Travel section of The New York Times. As stranded Spirit Airlines travelers grew desperate at San Juan Airport…
Op Ed: Peter Waters On How Hotel Technology Is Opening New Doors For Personalized Business Travel
Peter Waters heads the hotel IT solutions portfolio at Amadeus. Here’s his vision for how hotel companies can use new technologies to better personalize traveler…
Direct Airline Booking Took Share From Indirect During The Pandemic, But Will It Last?
As a percentage of airline passengers boarded globally, those who booked via global distribution systems in the years leading up to the pandemic roughly equaled…
Op Ed: Brandon Strauss On Why Small And Midsize Organizations Will Lead The Way In Corporate Travel
Smaller companies are resuming business travel more quickly than their larger peers. Brandon Strauss, president of CapTrav and partner at KesselRun Corporate Travel Solutions, argues…
Will The Pandemic Productivity Boom Last?
By Neil Irwin, a senior economics correspondent for The New York Times. For most of the past 15 years, the U.S. economy was mired in…
Op Ed: Will Tate And Kathy Kent On ‘True’ Global
GoldSpring Consulting’s Kathy Kent and Will Tate sketch out the foundations for going global with corporate travel management companies. Global is a frequently used term…
Avis Budget Cracks Down On Illicit Use Of Discount Codes
Travelers taking advantage of rates negotiated by companies they don’t work for is one of the oldest tricks in the book. With car rental rates…
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