It's a chicken-and-egg scenario as corporate travel management companies face hard decisions on staffing. When clients resume traveling, they need reliable, expert service more than ever. But with demand in doubt, how proactive can TMCs be in bringing back their people and recruiting more? It's a question that begets more. How have agent roles been redefined? Can you find people to fill those roles? How does tech play into all this?

According to Amadeus research during the third quarter of last year, before omicron, TMCs around the world were "evenly split" over whether . . .

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