Author: David Jonas

David Jonas in 2006 co-founded business media firm ProMedia.travel after ten years as a journalist with Business Travel News. David rejoined BTN in 2010 as executive editor when its parent company acquired ProMedia, and in 2014 co-created The Company Dime. David has a bachelor's degree in communications from Cornell University.

Hotel Service Is Still Below Par, But Execs Say It’s Improving

The hospitality industry’s labor issues make it hard to provide the services many corporate travelers expect. According to hotel company execs, service levels are recovering but at different paces depending on location. Travel buyers understand the staffing dilemmas facing many properties and try to ensure travelers know what they’ll encounter. Beyond the immediate term, some…

Amex GBT Raises Guidance As Large-Market And Intl. Business Travel Join Recovery

With business travel recovery accelerating faster than most projected a few months ago, American Express Global Business Travel expects to ratchet up revenue generation and earnings. In what is likely its last quarterly earnings report before becoming a public company, GBT on Tuesday pointed to solid trends among large clients and for international travel.  “Smaller…

Business Travel Is Back But Staffing, Service And Satisfaction Are Stressed

Business travel is back but management infrastructure is not, creating a stressed-out industry. For now, corporate travel professionals are doing whatever they can that’s within their control. That includes managing expectations among the traveling population and with senior execs, retraining employees on policies and procedures, updating profiles and preaching patience. A little finger-pointing is going…

Mixing Business Travel And Leisure Puts Companies On Alert For Higher Spending, Liability

Reporting on industry recovery, some travel suppliers have pointed to an uptick in trips that combine business and leisure. Such blended activity is nothing new, but the pandemic elevated its profile thanks to the changing nature of work, more employee-friendly approaches and the shock to travel itself. For organizations, the related considerations include whether to…

Firms Distinguish Between Commuting And Travel For A Changing Workplace

Where do organizations draw the line between personal expenses for daily commutes and reimbursable travel spending? That was easier to answer before the pandemic popularized remote and hybrid work arrangements. With more employees living and working further afield, the need to consider what happens when they come to the office either regularly or occasionally has…

New Consultancy Targets Improved Travel Accessibility

Diversity, equity and inclusion efforts have been getting a lot of attention recently, but physical and psychological disabilities continue to make travel more difficult for millions, according to the founders of a new consultancy. They argue that the travel industry is overdue in recognizing and better accommodating this large and growing population. Accessible travel advocate…

Finance And Professional Services Perk Up But Still Trail In Large-Market Recovery

U.S. corporate travel has recovered to between 60 percent and 70 percent of pre-pandemic levels, with solid momentum continuing this spring, according to various sources. The rebound hasn’t been uniform, with small businesses and domestic trips still far outpacing large corporate and international, though the gaps are narrowing. Fresh industry data show strength in life…

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