Category Archives: Productivity

After False Starts, Lyft And Uber Use TMC Partners For Deeper Corporate Travel Inroads

Lyft and Uber are feeling their way into the corporate market. Lyft had a rebate program. That’s done. Uber For Business had free and premium tiers. Now it’s all premium. Both fast-growing ride-hailing companies are aligning with corporate travel management companies but so far mostly for referrals. It’s clear these remain early days. Lyft has deals in place… Read More »

IPass Promises Wi-Fi Predictability, Security

For something as business-critical as Wi-Fi, you’d think organizations would have common ways of providing it to mobile workers and paying for it. Instead, policies laying out exactly what’s allowable and reimbursable are all over the map. To better control employee Internet access and associated costs, organizations might work directly with a telecom company like AT&T or Verizon. Wi-Fi… Read More »

Scott Gillespie On Predicting The Value In Travel

In The Company Dime’s From The Field program, industry leaders contribute guideposts and other commentary for publication to the business travel audience. We task these advisors with offering opinion, analysis and education rather than marketing. You are encouraged to contribute to the dialogue by commenting below. Today’s advisor is industry veteran Scott Gillespie, managing director of tClara. Scott’s… Read More »

The Year In Research: Academics Consider Business Travel Well-Being, Perks And Productivity

Not just topics for industry conferences, business traveler well-being and productivity also are among the issues examined last year by academic researchers. One study produced more evidence that frequent business travel was detrimental. Two others sought to help companies optimize ways to smooth it over: flying private and getting upgrades. Let’s start with the bad news — another… Read More »

The Year In Polls: Despite Irritations, Business Travelers Are Happy

Travel management’s top priority for a long time was cost control. Now, duty of care and traveler safety are front and center. Traveler satisfaction continues to rank a bit lower (1, 2). Nevertheless, corporate travelers seem to be a pretty satisfied bunch, at least according to 2017 industry research. It sounds counter-intuitive. Business travel is grueling. The list of headaches and… Read More »

With ‘Real ID’ Airport Security Rules Set To Take Effect In January, TMCs Issue Client Advisories

Twelve years since Congress passed it, the Real ID Act is getting real. Two months before the new federal security rules take effect at U.S. airports, travel managers are finding lots of confusion. That’s why travel management companies are encouraging clients to spread the message about the potential impact. Conceived after 9/11 as a way to make state-issued… Read More »

Squabbling Some, Online Booking Tool Providers Address Negative Perception

New York – More than 20 years since their invention, corporate online booking tools don’t generate much respect. Executives with three of them last month channeled the notion during a panel discussion that mixed updates on development priorities with good-natured ribbing. Representatives of market leader Concur, reinvented Deem and North America newbie Amadeus Cytric touched on familiar issues like system reliability, the… Read More »

Travel Manager Mobile Apps Find A Niche

As travel management companies race to improve traveler services via mobile apps, one concept that hasn’t exactly taken off is a travel manager interface. Still, a couple of TMCs are offering one. Christopherson Business Travel’s mobile app is entirely for program managers. It leaves the mobile traveler touchpoint to partner apps including Concur’s main app and TripIt. Egencia… Read More »

New Apps Aim To Make Travel Managers Heroes And Whizzes Of … Parking

When travel managers think about the highest-cost items in the T&E budget, parking tends not to rise to the top. Nevertheless, when air, car and hotel are buttoned-up, it’s always nice to find savings opportunities with items down the “long tail,” like dining, gasoline or telecom. A couple Chicago-based tech firms this year created business programs intended to bring the… Read More »

Travel And Transport App Helps Travelers Fuel Up Before They Fork Over

You have all been there. Driving toward the airport, about to return the rental car and sweating it out because you might have already passed the last gas station before the return ramp. And then what? Pay through the nose? Turn around and risk missing the flight? You just know there’s a conspiracy between these rental car companies,… Read More »