Productivity

Business travel is all about productivity — whether that relates to its fundamental use for more efficient collaboration, guarding against bureaucracy to ensure seamless collaboration, or generally purchasing the right services at the right prices so trip missions deliver the most value. It also means helping employees avoid getting bogged down in post-trip red tape. The coverage below digs into issues, processes, tools and tricks.

Some examples
• The movement of services to mobile devices and/or chatbots
• Stories about expedited airport screening and business travel’s ROI
• Trends like artificial intelligence and rewards
• The pandemic-era struggle to avoid quarantines

SkyLink's Atyab Bhatti
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Op Ed: Atyab Bhatti On Getting *A Little* Technical With AI, Part Two: Personalization

SkyLink CEO and co-founder Atyab Bhatti is back with another slightly high-tech posts about artificial intelligence. Artificial Intelligence is changing the way we approach personalization across industry verticals, including corporate travel. By leveraging generative AI, organizations can provide personal, delightful experiences for their travelers, enhancing satisfaction while meaningfully reducing costs. Machine learning is an AI…

Sam Hilgendorf, Fox World Travel
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Fox World Travel Churns Out AI Solutions

New York — Wisconsin-based Fox World Travel is in the second of five phases of building an artificial intelligence-augmented traveler experience designed to eventually deliver AI-powered ticketing and self-service as a conversation.  Under a mantra of “fast, small steps,” the travel management company thus far has exposed the project to agents for guidance and troubleshooting,…

Flight Centre Grows Corporate Margins Thanks To AI, Proprietary Tech
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Flight Centre Grows Corporate Margins Thanks To AI, Proprietary Tech

Since the fourth quarter of 2023, Flight Centre Travel Group’s corporate division has used artificial intelligence to categorize, prioritize (by revenue opportunity) and respond to more than half a million incoming customer emails.  “Over 4,000 hours of agent time have been saved in the past quarter,” the company revealed last week. Freed-up agents can focus…

Jamie Pherous
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CTM Cites AI Chatbot, Hotel Tool For Improved Profitability

More hotel sales and a chatbot are helping Corporate Travel Management handle more business with fewer people.  Called Scout, the chatbot rolled out to all CTM regions as of June 2024. Describing the impact on efficiency, executives during a Tuesday analyst conference call cited an 11 percent increase in revenue in Australia and New Zealand…

Amex GBT's David Thompson
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American Express GBT On AI: ‘Less Time Copying And Pasting, More Time Servicing’

American Express Global Business Travel announced Tuesday that artificial intelligence and related technologies would increase productivity by 6 percent to 8 percent on inbound call routing and 2 percent to 4 percent on the use of client knowledge bases and policy assistants. During a conference call with equities analysts addressing GBT’s June quarter results, execs…

Christopherson Business Travel chief strategy officer Josh Cameron
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Christopherson Business Travel Retools For Stronger Customer Bonds

Salt Lake City’s Christopherson Business Travel released a new iOS app in the first phase of a digital platform reinvention using the brand Andavo. The app supports loyalty program and profile updates, trip sharing and planning with colleagues, “real-time” synced itineraries and FlightAware flight status. “There’s a lot of evolution going on right now in…

Delta wallet and unused credit
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Buyer Frustration With Delta Amplifies Question Of Unused Ticket Credit Ownership

Several buyers vented their frustration with Delta for not fixing an issue in its direct channels where, they said, there’s no clear delineation between unused business and unused personal credit. With no mechanism to prevent travelers from using corporate credit for leisure trips, companies lose money and face reporting challenges. It’s a wrinkle in a…

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