Business travel is all about productivity — whether that relates to its fundamental use for more efficient collaboration, guarding against bureaucracy to ensure seamless collaboration, or generally purchasing the right services at the right prices so trip missions deliver the most value. It also means helping employees avoid getting bogged down in post-trip red tape. The coverage below digs into issues, processes, tools and tricks.
Cross-border corporate trips made a big comeback this year. According to American Express Global Business Travel, international bookings during the three months ending in September reached 67 percent of their 2019 level — surpassing the domestic recovery. That occurred even with some key markets remaining closed. What about the long term? Rana Forhoohar, a columnist…
Are native travel management company mobile apps obsolete? That’s Darryl Hoover’s question. The Direct Travel chief technology officer was playing out the implications of the company’s revised digital strategy. Leveraging collaboration platforms including Microsoft’s Teams and Salesforce’s Slack, he said, allows the travel management company to meet customers where they are. That’s a lot easier…
There was a moment at the height of the pandemic when rewards programs were lowering the velvet rope for more than the privileged few. According to this article by Victoria M. Walker, it’s time to prepare for the “great reset” in elite status. There’s nothing quite like getting special treatment while traveling. Think complimentary upgrades…
When assessing what she could do to further her company’s people-planet-profit agenda, Lindsay Balram sought high-impact but easy wins. She landed on making life easy for travelers, even if it meant spending more, and keeping track of how hard travel is on them. Her company, biopharmaceutical firm Alkermes, built a dashboard for various metrics to…
More than 80 percent of all travelers entering the U.S. are now verified by facial recognition. The loss of older, seemingly more convenient methods has many perplexed. And then there are the privacy issues. Where did that self-service passport kiosk go? Why can’t I find the mobile-passport line that used to let me speed through…
There was a time when 30-year-old travel tech provider Cornerstone Information Systems saw an exchange on one in five tickets issued. Now that’s up to between one-third and half. This has huge implications for corporate travel services, labor and costs — as the industry has seen since business travel came back in earnest. Unfortunately, it’s…
San Diego — “The pandemic has had a huge impact across the payments space,” according to Visa Business Solutions senior director Ryan Grabau. “People want to be more digital, for sustainability or because everyone is working remotely. They want to pay contactless. Organizations want more control in managing expenditures and cash flow.” Grabau spoke here…
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