Artificial intelligence promises efficiency gains and better, quicker corporate travel service. Use cases include email automation, swift answers to simple questions, and chatbot bookings and changes. For corporate travel management companies, though, achieving tantalizing outcomes requires extreme care. “Move fast and break things” this is not. Machine learning and predictive artificial intelligence are not new to big TMCs. Generative AI,……
Before starting The Company Dime with David Jonas in 2014, journalist Jay Campbell a decade earlier created travel business newsletter The Beat. In 2006, Jay co-founded Travel Procurement magazine and in 2010 helped integrate them with Business Travel News. He served as BTN's editorial director until 2013. Jay made his travel industry media debut in 1993 at the Air Travel Journal of Boston while earning his undergraduate degree in journalism at Boston University. He would be happy to connect on LinkedIn. He's here at CorporateTravel.social on Mastodon.
