Category Archives: Risk

AppZen: AI For The Back End

You probably won’t find “auditing expense reports” on a list of tasks humans are sorry to see go to bots. Sensing an opportunity in this back end, five-year-old AppZen in early 2016 shifted from the crowded expense software market to auditing. It’s no longer selling a mobile expense app that some big corporate clients like. Expense systems including… Read More »

The Year In Research: Academics Consider Business Travel Well-Being, Perks And Productivity

Not just topics for industry conferences, business traveler well-being and productivity also are among the issues examined last year by academic researchers. One study produced more evidence that frequent business travel was detrimental. Two others sought to help companies optimize ways to smooth it over: flying private and getting upgrades. Let’s start with the bad news — another… Read More »

The Year In Polls: Travel Risk Is Ubiquitous, Preparation Isn’t

It’s clear that travel risk management is a top priority for travel management professionals (1, 2). Recent industry research, though, showed companies are at varying stages of preparedness. The demand is there. Company leaders, investors and regulators may insist on certain measures. Travelers are asking, too. One-quarter of the travel managers polled in April 2017 by the Association of… Read More »

With ‘Real ID’ Airport Security Rules Set To Take Effect In January, TMCs Issue Client Advisories

Twelve years since Congress passed it, the Real ID Act is getting real. Two months before the new federal security rules take effect at U.S. airports, travel managers are finding lots of confusion. That’s why travel management companies are encouraging clients to spread the message about the potential impact. Conceived after 9/11 as a way to make state-issued… Read More »

Travel Manager Mobile Apps Find A Niche

As travel management companies race to improve traveler services via mobile apps, one concept that hasn’t exactly taken off is a travel manager interface. Still, a couple of TMCs are offering one. Christopherson Business Travel’s mobile app is entirely for program managers. It leaves the mobile traveler touchpoint to partner apps including Concur’s main app and TripIt. Egencia… Read More »

Big T&E Fraud Cases Serve As Reminder Of The Many More Small Ones

A once prominent physician is due Dec. 4 at a medium-security prison in Otisville, N.Y., to serve a 366-day sentence for unlawfully obtaining more than half a million dollars in travel expense reimbursements. Dr. Jean-Francois “Jeff” Geschwind this summer admitted to multiple occasions of falsifying expense reports during an eight-year span ending in 2015, according to a U.S.… Read More »

How Hyatt Strives For Safety And Security

Boston – Big hotel companies have a monumental task in keeping their properties safe. Many are in far-flung locales, some of which are deemed risky. They may be terrorist targets. They’re unwitting havens for human traffickers. They host high-profile events and high-profile guests. People from all walks of life are always coming and going. Corporate security and travel… Read More »

What’s The ROI Of Travel Risk Management?

It might be difficult to attach numbers to something as seemingly abstract as travel risk management. How do you measure the return on investing in this area? There are a few approaches, both qualitative and quantitative. To understand the ROI, one first has to understand the risks. Travel risk management gets more attention now than it did a… Read More »

Airbnb Adds Systems Integrations In Corporate Travel Courtship

Airbnb inventory is coming to corporate booking channels. Concur and Flight Centre this summer went public with their plans. Amadeus is considering if and how to link its booking tool. Airbnb’s self-reported data shows rapid growth even before these integrations. Anecdotal reports indicate increased corporate acceptance. Concur in July said “in the coming months” it would integrate Airbnb… Read More »

Providers Pivot And Partner In Travel Risk Mgmt.

Breaking into travel risk management is no easy task. One startup whose leaders spoke at the 2016 Global Business Travel Association convention pivoted away from TRM. Some are focusing on one TRM component and partnering for others. It’s an active sector, with a few providers now targeting the small and medium enterprise market for the first time. Heavyweight… Read More »