Did you ever check in to a room only to find someone was already there? That this is a “common” problem was one of several sobering observations by lodging security experts who spoke with The Company Dime on Monday. In addition, they said, safety and security resources are still stretched, third-party audits and certifications are suspect…
A fresh approach to hotel safety and security is taking shape across the pond. Seeking input from around the industry, the Accommodation Conformity working group of the relatively new, U.K.-based Travel Risk Academy envisions a framework backed by technology initially designed for managing serviced apartments. The plan is to publish criteria for industry review by…
Certifications under consideration by a major standards body could usher in a new level of risk management rigor for participating corporate travel departments and suppliers. This would come in the form of auditable travel risk management standards for corporates and relevant providers — offshoots of the ISO 31030 travel risk management best practices document —…
A couple of the more prominent entities serving the travel risk management market keep making acquisitions. In their attempt to be all things to everyone, GardaWorld and Everbridge are growing too much and too fast, complicating matters for customers, according to some experts. Internova Travel Group chief risk and security officer John Rose isn’t one…
After its explosive growth altered the lodging market, Airbnb formally launched a business program in 2014. According to the LinkedIn profile of David Holyoke, whom Airbnb hired in 2016 from the travel management company space to run the division, at one point it had a team of 150. But after Covid came, Holyoke moved to…
As part of its mission to support client employees’ safety, security and well-being, risk management firm International SOS processes 20 million passenger name records a week. Between 1.5 percent and 2 percent have errors, according to the firm’s global travel industry relations VP, Wendy Stachowiak. That’s a lot. But with some new mutual clients using…
Geopolitical tensions, cybersecurity threats and the impact of climate change topped 2024 watchlists and predictions published during the past two months by several travel risk management providers. Even as armed conflict grows in multiple locations around the globe for the first time in decades, there’s also consensus that travel program managers should beware of domestic…
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