Editorial

A subcommittee of The Company Dime‘s Buyers Council, the Editorial Board is charged with reviewing ideas and Op Ed columns submitted for consideration by outside contributors, suggesting topics and collaboratively writing viewpoints of its own. Current members are Suzanne BoyanPedro CeronKelly ChristnerNicole Del Sesto, Harry Hoffman, Steven Mandelbaum and Harriet Washburn.

Editorial: Content, Clarity, Calm And A Little Respect Top Travel Manager Wish List

Here’s a compilation of thoughts from members of The Company Dime‘s Editorial Board of six travel buyers. The last three years put everyone to the test. It’s not that we don’t enjoy challenges; we thrive on them. But it’s time to focus on the future and do what we do best. Enough firefighting and bickering. …

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Op Ed

In their Op Eds, industry leaders contribute commentary for publication to the business travel audience outside our paywall. We task these contributors to focus on opinion, analysis and education rather than marketing. We do not accept payment for submissions. Since starting this program in 2018, we’ve published more than 100 Op Eds by dozens of guest authors. You are encouraged to contribute to the dialogue by commenting on posts.  Want to go a step further and become a contributor? Email us for more details. There is no charge for participation, but it does come with some requirements. Thanks to all our authors!


Jeff Klee

Op Ed: Jeff Klee On Not-So-Unintended Consequences Of Traditional TMC Pricing

The always vocal Jeff Klee, CEO of AmTrav, revisits the thorny issue of travel management company pricing. Even travel buyers who feel it needs to change and would like to address longstanding issues of trust aren’t sold on the potential solutions. A friend of mine had a “WTF” moment the other day and called to…

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Brandon Strauss

Op Ed: Brandon Strauss On A Skeptic’s View Of Generative Artificial Intelligence 

Brandon Strauss of CapTrav and KesselRun Corporate Travel Solutions explains why he’s in “watch and learn” mode when it comes to generative artificial intelligence.  Claude Shannon, a computer scientist and founder of information theory, published “A Mathematical Theory of Communication” in 1948, which defined how messages are carried from sender to receiver. This theory became…

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Bryan Holmes of Bid Logic Solutions examines TMC SLAs and KPIs

Op Ed: Bryan Holmes On Next-Gen Corporate Travel Service Level Agreements And KPIs

Consultant Bryan Holmes dissects the components of thoughtful service level agreements in corporate travel management company relationships. Imagine you are a doctor faced with a patient exhibiting puzzling symptoms and debilitating pain. In this critical moment, where effective decision-making is key to relief, you would turn to a blend of clinical evaluation (gathering symptoms) and…

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Scott Gillespie of tClara examines travel policies.

Op Ed: Scott Gillespie On The Need For Long-Sighted Travel Policies

Scott Gillespie of tClara continues his tradition of challenging industry norms with an iteration of his recent thinking on corporate travel value, policies and sustainability. What do you think? Comment below. Four years have passed since the Covid-19 tremors began earthquaking the travel industry, forcing The Great Zoom Experiment onto the workplace. Meanwhile, corporate concerns…

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Op Ed: Chris Kroeger On The NDC-TV Analogy

The comparison of new connectivity methods for airline distribution to home entertainment has been around for some time. Airline distribution consultant Cory Garner described it in the opening minutes of this podcast published in May by Travel Weekly. After Mike Fitzgerald from United Airlines used it this month to illustrate NDC at the start of…

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Marc Casto

Op Ed: Marc Casto On The Need For A ‘SuperProfile’

Casto Travel Philippines CEO Marc Casto is impressed by the potential of integration of the artificial intelligence tool Bard into Google’s applications. Unlike traditional static profiles, a new “SuperProfile” adapts to travelers’ changing preferences by using extensive data from emails, search history, social media and more. Casto explores the possibilities and emphasizes the importance of…

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|Tony O'Connor

Op Ed: Tony O’Connor On A Rethink For Buyer Associations

Consultant Tony O’Connor updates his thinking on industry associations with a new twist as he perceives a great realignment in buyer-supplier dynamics. Travel buyer associations are an important part of the business travel landscape. They are the vehicle that can enable disparate buyers to join forces and have a say in the issues and changes…

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David Jaqua

Op Ed: David Jaqua On What’s Ahead For Corporate Airline Contracts

Corporate contracts are changing at American Airlines and United Airlines. What’s going on with the value proposition on each side of the table? Industry veteran David Jaqua, an expert on corporate air travel data and former leader at Prism Group, acquired by Sabre in 2012, advocates for tried-and-true practices filtered through the lens of today’s…

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Mike McCormick

Op Ed: Mike McCormick On Misconceptions, Trends And The Canary In The Coal Mine

For former Global Business Travel Association executive director and veteran corporate travel executive Mike McCormick, there’s no fighting the changes travel management now faces and no avoiding uncertainty. The American Airlines NDC-powered pricing mandate beginning now is signaling a major inflection point in the travel industry. It is the canary in the coal mine. However,…

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