Posted in Productivity Risk Suppliers

American Express Global Business Travel To Buy 30SecondsToFly

American Express Global Business Travel is nearing an agreement to acquire 30SecondsToFly, a chatbot-maker serving travel management companies. The 30SecondsToFly engineering team would join the…

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Posted in Policy Productivity

CWT Hotel Booking Chatbot Promised Higher Traveler Engagement Before Pandemic Paused Project

There’s so much information to convey about traveling during a pandemic that many companies shut off their online booking tools. They told employees to call…

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Posted in Productivity Service Suppliers

The Future Of Travel Management Companies: Part Three, Emerging Leaner

Travel management companies are trying to make the most of a time when bookings remain feeble. In addition to staff right-sizing, relocating and retraining, some…

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Posted in Productivity Service Suppliers

Messaging Alters TMC Operations, Challenges Traditional Notions Of Service Quality Metrics

The rise of chat and messaging in travel management operations is not only delivering convenient, new ways to serve the customer. It’s challenging TMCs to…

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Posted in Productivity Service Suppliers

To Make A Virtual Agent, IBM Says, Put The Conversation Before The Device

IBM isn’t interested in building a booking engine, but its researchers are working to help business travelers with the post-booking trip experience. The tech giant…

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Posted in Reporting Suppliers

World Travel Inc. Partners With Rome-Based Tech Firm For Reporting Chatbot

Few things jazz up Rock Blanco more than new platforms, which helps him stay cool in the face of trial and error. Such is the…

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Posted in Productivity Suppliers

ATG Teams With IBM To Build Voice-Enabled Booking

Ohio-based ATG Business Travel Management plans by mid-2020 to release a voice-powered booking application thanks to a strategic partnership with IBM.  Backed by historical travel…

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