Tag: chatbot
Messaging Alters TMC Operations, Challenges Traditional Notions Of Service Quality Metrics
The rise of chat and messaging in travel management operations is not only delivering convenient, new ways to serve the customer. It’s challenging TMCs to…
To Make A Virtual Agent, IBM Says, Put The Conversation Before The Device
IBM isn’t interested in building a booking engine, but its researchers are working to help business travelers with the post-booking trip experience. The tech giant…
World Travel Inc. Partners With Rome-Based Tech Firm For Reporting Chatbot
Few things jazz up Rock Blanco more than new platforms, which helps him stay cool in the face of trial and error. Such is the…
ATG Teams With IBM To Build Voice-Enabled Booking
Ohio-based ATG Business Travel Management plans by mid-2020 to release a voice-powered booking application thanks to a strategic partnership with IBM. Backed by historical travel…
Goodbye Consumers, Hello Corporates: New Entrant Pivots, Signs Amex GBT To Automate Email Requests
Any corporate travel operations professional can tell you that a lot of business travel bookings start with email. Sometimes this takes the form of a…
SAP Concur Shows A Bot That Would Answer Employee Questions
SAP Concur last month demonstrated a chatbot that would answer client employees’ frequently asked questions about travel and expense policies. As long as it works,…
Op Ed: Yael Klein On The (Digital) Error In Reasoning
Artificial intelligence will mean many things to many industries. In travel management, it already helps to personalize booking experiences for travelers. Moving forward, it also…
