Voice-assisted search is exploding, and along with it comes the opportunity for traveler service and transactions. What about data? A number of companies are looking into this, but Atlanta-based Travel Incorporated aims to be the first corporate travel provider to release a working product. Building off its proprietary reporting tool, Evolution, a new Travel Inc. “bot engine” allows… Read More »
Unit4 provides enterprise resource planning systems to governments, not-for-profits, higher education and professional service firms. Based in Utrecht, the Netherlands, it’s known in corporate travel for powering Sabre’s Central Command travel agency back-office software. It also offers an expense management product and, as of this spring, a digital assistant. Named Wanda, the chatbot stems from Unit4’s focus on… Read More »
[UPDATE, June 28, 2017: Sabre announced plans for a new chatbot that travel agencies would white-label. According to Sabre Labs director of technology Mark McSpadden, Casto Travel and TSI signed up to conduct a pilot later this year.] Concur still isn’t saying much about its plans for Hipmunk, but a client conference this month featured a roadmap for its… Read More »
Mobile Technology March 9, 2017 Download the recording here. Gift the recording here. Grab the slides here. It’s everywhere, so what’s next for mobile technology in corporate travel? Our expert panel discussed the status quo, keys to creating a mobile strategy, the possible impact of mobile self-service on jobs and operations, and emerging functions like chatbots. This episode featured American Express… Read More »