chatbot

New AI Service From PredictX Turbocharges Travel Management, Infosec Permitting

Upload your travel policy and create a multilingual chatbot employees can query. Talk to a “consultant.” Get another set of “eyes” on a new policy or supplier contract. Quickly analyze service level agreements for what you’re owed. These are promises of a new commercially and personally “secure” artificial intelligence tool for enterprises from PredictX, currently…

TravelPerk Closes In On $200M In Annualized Revenue, Seeks AI Efficiencies

TravelPerk is targeting 70 percent revenue growth for 2023. That’s after the company hit $100 million in annualized revenue late last year. The Barcelona-based corporate travel agency is doing this without the benefit of enterprise clients, which it is not pursuing. Here’s a lightly edited transcript of The Company Dime co-founder Jay Campbell’s Monday conversation…

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[UPDATE, Jan. 26, 2023: This article did not properly describe ARC’s Direct Connect initiative; its definition is updated below.] We start with some good news.  ARC president and CEO Lauri Reishus told attendees to The Beat Live in December that the pandemic caused fewer travel agency closings than ARC had anticipated.  Back in 2020, Reishus…

Direct Travel CTO Sees Future Of Travel Management Tech In Teams, Slack

Are native travel management company mobile apps obsolete? That’s Darryl Hoover’s question. The Direct Travel chief technology officer was playing out the implications of the company’s revised digital strategy. Leveraging collaboration platforms including Microsoft’s Teams and Salesforce’s Slack, he said, allows the travel management company to meet customers where they are. That’s a lot easier…

American Express Global Business Travel To Buy 30SecondsToFly

American Express Global Business Travel is nearing an agreement to acquire 30SecondsToFly, a chatbot-maker serving travel management companies. The 30SecondsToFly engineering team would join the Paris development shop that GBT obtained in its deal four years ago for travel and expense system provider KDS. Its product folks would report to GBT’s EVP for product and…

CWT Hotel Booking Chatbot Promised Higher Traveler Engagement Before Pandemic Paused Project

There’s so much information to convey about traveling during a pandemic that many companies shut off their online booking tools. They told employees to call human travel agents for support. While few see this as permanent, the lack of activity provides tech-based solutions with limited use cases. Faced with near-zero demand, CWT had to mothball…

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