Tag: chatbot
American Express Global Business Travel To Buy 30SecondsToFly
American Express Global Business Travel is nearing an agreement to acquire 30SecondsToFly, a chatbot-maker serving travel management companies. The 30SecondsToFly engineering team would join the…
CWT Hotel Booking Chatbot Promised Higher Traveler Engagement Before Pandemic Paused Project
There’s so much information to convey about traveling during a pandemic that many companies shut off their online booking tools. They told employees to call…
The Future Of Travel Management Companies: Part Three, Emerging Leaner
Travel management companies are trying to make the most of a time when bookings remain feeble. In addition to staff right-sizing, relocating and retraining, some…
Messaging Alters TMC Operations, Challenges Traditional Notions Of Service Quality Metrics
The rise of chat and messaging in travel management operations is not only delivering convenient, new ways to serve the customer. It’s challenging TMCs to…
To Make A Virtual Agent, IBM Says, Put The Conversation Before The Device
IBM isn’t interested in building a booking engine, but its researchers are working to help business travelers with the post-booking trip experience. The tech giant…
World Travel Inc. Partners With Rome-Based Tech Firm For Reporting Chatbot
Few things jazz up Rock Blanco more than new platforms, which helps him stay cool in the face of trial and error. Such is the…
ATG Teams With IBM To Build Voice-Enabled Booking
Ohio-based ATG Business Travel Management plans by mid-2020 to release a voice-powered booking application thanks to a strategic partnership with IBM. Backed by historical travel…
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