Posted in Productivity Service Suppliers

To Make A Virtual Agent, IBM Says, Put The Conversation Before The Device

IBM isn’t interested in building a booking engine, but its researchers are working to help business travelers with the post-booking trip experience. The tech giant…

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Posted in Reporting Suppliers

World Travel Inc. Partners With Rome-Based Tech Firm For Reporting Chatbot

Few things jazz up Rock Blanco more than new platforms, which helps him stay cool in the face of trial and error. Such is the…

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Posted in Productivity Suppliers

ATG Teams With IBM To Build Voice-Enabled Booking

Ohio-based ATG Business Travel Management plans by mid-2020 to release a voice-powered booking application thanks to a strategic partnership with IBM.  Backed by historical travel…

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Posted in Methods Productivity Service

Goodbye Consumers, Hello Corporates: New Entrant Pivots, Signs Amex GBT To Automate Email Requests

Any corporate travel operations professional can tell you that a lot of business travel bookings start with email. Sometimes this takes the form of a…

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Posted in Methods Policy Productivity

SAP Concur Shows A Bot That Would Answer Employee Questions

SAP Concur last month demonstrated a chatbot that would answer client employees’ frequently asked questions about travel and expense policies. As long as it works,…

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Posted in Methods Productivity

Op Ed: Yael Klein On The (Digital) Error In Reasoning

Artificial intelligence will mean many things to many industries. In travel management, it already helps to personalize booking experiences for travelers. Moving forward, it also…

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Posted in Service Suppliers

Op Ed: Michael Jacques On How AI, Machine Learning And Chatbots Will Impact Managed Travel

There are lots of buzzwordy technologies coming to the fore. We use many of them in our everyday lives whether or not we realize it,…

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