Posted in Service Suppliers

Michael Jacques On How AI, Machine Learning And Chatbots Will Impact Managed Travel

There are lots of buzzwordy technologies coming to the fore. We use many of them in our everyday lives whether or not we realize it,…

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Posted in Distribution Productivity Service

30SecondsToFly Adds Fare Search Tech, Investment From EGlobalfares

Chatbot maker 30SecondsToFly accepted an unspecified investment from eGlobalfares, a dozen-year-old fare search tech provider that serves a few hundred travel agencies globally. The deal…

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Posted in Service Suppliers

Small Accounts Aren’t Worth The Effort, So Claire Chatbot Seeks TMC Users

Three unidentified travel management companies have enlisted 30SecondsToFly’s Claire chatbot, according to co-founder Felicia Schneiderhan. Claire’s parent is de-emphasizing direct client servicing in favor of…

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Posted in Distribution Service

Sabre, TSI USA Start Chatbot Pilot

Sabre said its previously announced chatbot has gone into pilot with Travel Services International USA. Using Microsoft technology, the chatbot can help travelers with self-service…

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Posted in Reporting

Want Data Insights? Travel Inc. Says Ask Alexa

Voice-assisted search is exploding, and along with it comes the opportunity for traveler service and transactions. What about data? A number of companies are looking…

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Posted in Budgets Productivity

Talking Approvals And Expenses With Unit4’s Digital Assistant

Unit4 provides enterprise resource planning systems to governments, not-for-profits, higher education and professional service firms. Based in Utrecht, the Netherlands, it’s known in corporate travel…

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Posted in Distribution Productivity

Today In Chatbots: Concur’s Hipmunk Demos, HelloGbye Launches

Concur still isn’t saying much about its plans for Hipmunk, but a client conference this month featured a roadmap for its natural language processing capabilities. According…

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