Tag Archives: chatbot

30SecondsToFly Adds Fare Search Tech, Investment From EGlobalfares

By | May 23, 2018

Chatbot maker 30SecondsToFly accepted an unspecified investment from eGlobalfares, a dozen-year-old fare search tech provider that serves a few hundred travel agencies globally. The deal also extends 30Seconds’ strategy to market to travel management companies. The partnership enables eGlobalfares customers to offer public and proprietary fares through the Claire chatbot to business travelers. Claire is available by SMS,… Read More »

Small Accounts Aren’t Worth The Effort, So Claire Chatbot Seeks TMC Users

By | April 2, 2018

Three unidentified travel management companies have enlisted 30SecondsToFly’s Claire chatbot, according to co-founder Felicia Schneiderhan. Claire’s parent is de-emphasizing direct client servicing in favor of powering other business travel entities due to the cost and limited return of maintaining small-business accounts. Claire uses the Facebook, Skype, Slack, SMS and web platforms to communicate with users about their bookings. “All… Read More »

Sabre, TSI USA Start Chatbot Pilot

By | February 1, 2018

Sabre said its previously announced chatbot has gone into pilot with Travel Services International USA. Using Microsoft technology, the chatbot can help travelers with self-service support requests, allowing agents focus on more complex needs, noted Sabre Studios director Chad Callaghan. TSI clients will reach a white-label version of the chatbot through Facebook Messenger or TSI’s mobile app. “Travelers… Read More »

Want Data Insights? Travel Inc. Says Ask Alexa

By | August 2, 2017

Voice-assisted search is exploding, and along with it comes the opportunity for traveler service and transactions. What about data? A number of companies are looking into this, but Atlanta-based Travel Incorporated aims to be the first corporate travel provider to release a working product. Building off its proprietary reporting tool, Evolution, a new Travel Inc. “bot engine” allows… Read More »

Talking Approvals And Expenses With Unit4’s Digital Assistant

By | May 17, 2017

Unit4 provides enterprise resource planning systems to governments, not-for-profits, higher education and professional service firms. Based in Utrecht, the Netherlands, it’s known in corporate travel for powering Sabre’s Central Command travel agency back-office software. It also offers an expense management product and, as of this spring, a digital assistant. Named Wanda, the chatbot stems from Unit4’s focus on… Read More »

Today In Chatbots: Concur’s Hipmunk Demos, HelloGbye Launches

By | March 28, 2017

Concur still isn’t saying much about its plans for Hipmunk, but a client conference this month featured a roadmap for its natural language processing capabilities. According to a March 15 tweet by Concur VP of business development R.J. Filipski, Hipmunk showed attendees it was enabling “chatbot-based business travel booking via Concur and your preferred TMC.” Meanwhile, a new NLP-based… Read More »

Teleconference 7: Mobile Technology

By | December 8, 2016

Mobile Technology March 9, 2017 Buy the full recording here. Gift the recording here. Check out the slides below. Play a snippet. It’s everywhere, so what’s next for mobile technology in corporate travel? Our expert panel discussed the status quo, keys to creating a mobile strategy, the possible impact of mobile self-service on jobs and operations, and emerging functions like chatbots.… Read More »