Sold On Off-Channel Booking Capture? Here Are Additional Considerations

BCD Travel this year rolled out a new database of trip records independent of the traditional global distribution system passenger name record. Available in nearly all markets globally, the system addresses a need to capture more sources of booking data and reservation types, and helps clean up that data so it flows seamlessly into downstream systems.

Called Total Trip Record, the approach helps BCD Travel provide services and reporting to clients even when the TMC was not involved with making the reservation.

"We get much more holistic data and better insight — and we can add . . .

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Jay Campbell

Author: Jay Campbell

Jay Campbell in 2004 created travel business newsletter The Beat, in 2006 co-founded Travel Procurement magazine and in 2010 integrated them with Business Travel News. He served as editorial director until 2013. Jay made his travel industry media debut in 1993 at the Air Travel Journal of Boston while earning his undergraduate degree in journalism at Boston University.

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