With Scale, Jeff Katz’s Efforts To Improve Traveler Service Could Impact Travel Management

By | October 21, 2016

You check in for your flight. Your hotel learns this and also checks you in, delivering your room key to your mobile device. But your flight is delayed. Your hotel finds out, notes a late check-in and orders you a late meal. On the way home, you return your rental car early and your airline asks if you want to catch the earlier flight, or grab a lounge pass.

This is how it should be, right? Jeff Katz thinks so.

The travel tech and airline veteran teamed with Boston Consulting Group and several major airline and hotel companies on . . .

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Author: Jay Campbell

Jay Campbell in 2004 created travel business newsletter The Beat, in 2006 co-founded Travel Procurement magazine and in 2010 integrated them into Northstar Travel Media's BTN Group. He served as editorial director until 2013. Jay made his travel industry media debut in 1993 at the Air Travel Journal of Boston while earning his undergraduate degree in journalism at Boston University.