Atlanta - Travel policies range from simple and suggestive to complex and mandated but travel manager Michelle de Costa argued they need a "gray area so people can make the right choices for themselves." Others try to make gray areas closer to black and white by stratifying polices based on traveler profile.

Formerly Sapient's director of global travel and client experience, De Costa and fellow speakers here last week at an Association of Corporate Travel Executives event discussed how to center managed travel on employee needs. They said attracting and retaining talent now is critical to good policy . . .

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