online booking tool

Amex GBT Wins Citi, Develops Its Services For Companies Across The Spectrum

Interviewing American Express Global Business Travel CEO Paul Abbott during a Sept. 7 investor meeting, Citi equities analyst Pete Christiansen referenced a “really good” financial services company that GBT had recently won. Turns out, it’s Citi. Implementation in multiple countries is due by year-end, sources said.  CWT, which declined to comment, has been Citibank’s primary…

The Corporate Travel World According To Flight Centre’s Leiss: Staffing And Service Are Back, Data’s A Challenge, NDC Is Nascent But Driving Economics

The Company Dime‘s Jay Campbell on June 28 interviewed Flight Centre Travel Group’s president of the Americas, Charlene Leiss, on a live show via LinkedIn Audio. They surfaced some potential conventional wisdom about a variety of topics. An edited transcript follows. So, Charlene, there’s a lot going on in the industry, but as often happens,…

CWT Partners With Spotnana

CWT and Spotnana are preparing to announce an alliance in which the former offers its customers services powered by the latter’s tech, according to people familiar with the matter. The companies did not comment. They also declined to comment on information from sources suggesting that Walmart intends to use Spotnana internally, following similar word about…

In NDC, ‘When?’ Takes Back Seat To ‘How Much?’

One challenge for the New Distribution Capability in corporate travel is that its protocols emphasize offers over schedules. This flips on its head the typical way travel counselors find flight options for business travelers. Sabre is trying to get airlines to adjust the NDC protocol to facilitate schedule-led search out of the box. In the…

Buyers Labor Over How To Inform Travelers About American’s Plans

What should travel managers tell company employees about the distribution changes American Airlines is making?  As one communicator who works in the weeds of airline distribution said, it’s clear as mud. But there’s only so much that travelers need to know. A few travel managers offered some ideas, but for the most part, crafting a…

Travelport Buys Deem

Travelport acquired corporate travel booking and ground tech firm Deem from Enterprise Holdings for an undisclosed sum. Travelport plans to integrate Deem’s travel solution with its Travelport+ platform in the coming months and enable access to NDC offers, products and services. Travelport CEO Greg Webb in 2021 said he did not want to be in…

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