A corporate travel technology platform enabling businesses and employees to book travel services like flights, hotels, car rentals, and rail online. Can be configured to fit the business rules for each user organization, including contracted rates, approvals processes and policies. They often integrate with other systems such as mid/back office and expense management. Some examples are SAP‘s Concur Travel, Serko‘s GetThere and Zeno, Deem from Travelport and Cyrtic from Amadeus.
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Answering the U.S. Department of Justice’s Jan. 10 lawsuit, American Express Global Business Travel on Tuesday said that its “owned channels,” including proprietary booking interfaces Egencia and Neo, were processing nearly 50 percent of American Airlines transactions using the New Distribution Capability as of April 2024. At the time, AA’s target was 30 percent. “Amex…
Where artificial intelligence will take the process of booking or altering a business trip is anybody’s guess. Travel management companies have embraced AI for text-based communications between travelers and travel counselors. Chatbots have had their ups and downs. Autonomous agents are fascinating and, some say, spell doom for online booking tools and put TMCs on…
Serko aims to reach 250 New Zealand dollars ($150 million) in total income by fiscal 2030, up from $46 million in its most recent fiscal year, which ended in March. About half of this growth is expected to come from its online booking tool portfolio, including the Zeno platform and the pending GetThere acquisition. Next…
Why do travel management professionals care whether travelers book hotel stays at the same time as flights? There are pragmatic and financial reasons, and several methods to close the loop. Hotel attachment occurs when a lodging booking happens with an air booking, either through an agent or a designated booking tool. The higher the ratio,…
Serko agreed to acquire Sabre’s GetThere online booking solution for $12 million. The parties also will “collaborate on the development of new product capabilities for corporate customers, as well as the growth and expansion of the companies’ relevant customer base,” according to a Monday statement. “The partnership also defines a joint approach to commercial, sales…
Amadeus named Decius Valmorbida president of its travel unit in August 2020. A native of Brazil, Valmorbida originally joined Amadeus in 2004 and has been a member of its executive committee since 2017. He spoke on Tuesday with The Company Dime during a live interview on the LinkedIn Audio platform. Among other topics, he responded…
Few companies have made as dramatic a C-suite housecleaning as quickly as travel and expense software firm Emburse. Save for its CFO, the company’s leadership page is entirely different than it was at this time last year. Emburse is the product of several acquisitions, going back nine years to private equity owner K1 Investment Management’s…
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