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For Deem And Others, Accessibility Is About Leveraging Mobile, Standards And Big Tech

As corporate travel event organizers and information providers continued to highlight Diversity, Equity and Inclusion, the needs of travelers with disabilities this year came to the fore. The BTN Group this summer ran an online event diving into the challenges of accessibility in travel. The topic found its way to other trade publications and one…

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Pundits Assess Greater Reliance On Travel Management Companies, And Its Challenges

The pandemic made more companies question the value of business travel, but at the same time, reliance on the partners that help manage it grew. According to a Global Business Travel Association survey last month, 52 percent of more than 300 travel buyers said their organizations’ reliance on travel management companies for service and support…

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GM Rolls Out SAP Concur Globally, Considers Pre-Trip Approval

Automaker General Motors is shooting for a “world-class travel and expense operation” after this year bringing SAP Concur’s Travel to 19 countries and Expense to 29.  While the travel management program is decades old, the $123 billion company had not quite established its travel and reimbursement processes across all markets with employees. With that and…

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Op Ed: Will Tate And Kathy Kent On ‘True’ Global

GoldSpring Consulting’s Kathy Kent and Will Tate sketch out the foundations for going global with corporate travel management companies. Global is a frequently used term to describe a corporate travel program and its travel management company support. When you hear “global” and “TMC,” what model comes to mind? Everything from every country is the same?…

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Leading The Recovery And Inundated With Spend Management Options, U.S. SMEs Get One From Amex GBT

The largest player is after the market’s smallest accounts, which by many accounts are leading the business travel recovery. Continuing a customer segmentation strategy, American Express Global Business Travel last week brought to the United States an employee spend management solution for small and medium-sized enterprises first introduced last year in the United Kingdom. With…

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Siemens: Amadeus Deal Underpins Global Content Acquisition And Traveler Experience

In its move to two travel management companies and one global distribution system, $67 billion multinational manufacturing conglomerate Siemens focused on the traveler experience.  Some corporations that establish agreements with GDS providers do so for economic reasons. “Incentives were clearly not the driver in this change,” according to an email this week from Siemens head…

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Op Ed: Louise Miller On Travel Service Challenges Amid A Choppy Return

Deteriorated or insufficient travel services will be a reality for some as volumes recover. Demanding corporate travelers and their managers, generally satisfied with their service providers’ efforts during the pandemic, will start to lose patience. Areka Consulting’s Louise Miller suggests proactively and thoroughly communicating with travelers, understanding travel management company staffing and information sharing capabilities,…