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Travel Management Companies Sweeten Offers As Staffing Issues Persist

American Express Global Business Travel, BCD Travel and CWT each has around 500 job openings, according to their websites. Industry employment and recruiting sources said some travel management companies had begun offering more competitive salaries and benefits to attract talent. Some refreshed or reintroduced recruitment and training programs.  It’s all not soon enough for corporate…

Managers Can’t Do It All

In recent decades sweeping reengineering, digitization and agile initiatives — and lately the move to remote work — have dramatically transformed the job of managers. Research shows that most managers are struggling to keep up. Managers now have to think about making their teams successful, rather than being served by them; coach performance, not oversee…

As TMCs Work Through Staffing Challenges, Clients Envision The Counselor Of The Future

It’s a chicken-and-egg scenario as corporate travel management companies face hard decisions on staffing. When clients resume traveling, they need reliable, expert service more than ever. But with demand in doubt, how proactive can TMCs be in bringing back their people and recruiting more? It’s a question that begets more. How have agent roles been…

Op Ed: Audra Mead On Why It’s Important To Showcase Leadership At All Levels In Your Company

Fox World Travel chief culture officer Audra Mead discusses the benefits of nurturing “leaders-in-progress.” By letting people — regardless of title — lead projects, present to senior executives and chart their journeys, organizations can get stronger from within and individuals can reach their potential. Organizational culture is the foundation from which leaders secure solid footing…

Reporter’s Notebook: Corporate Travel Management’s Stature Grows With Complexity

Corporate travel managers are setting up for business travel recovery, but unknowns await. Intel is king. Duty of care is adapting. Sustainability initiatives are further eroding internal meetings and travel. The C-suite is listening. These were among the notable themes in discussions taped for or conducted during SAP Concur’s June 17 Travel Industry Summit. Amid…

To Fill Millions Of Open Jobs, Many Workers Need More Than Skills

Steve Lohr has covered technology, business and economics for The New York Times for more than 20 years. He is the author of “Data-ism” and “Go To.” We’re republishing his article here as part of our “570” package on corporate travel jobs. Rachelle Katchenago of Menasha, Wisc., lost her job as a call-center contract worker…

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