A GBTA survey this month of more than 300 travel buyers found that 6 percent were using artificial intelligence in their programs, and 7 percent saw it as a top priority for 2024. One-third called it “important but not a top priority” for next year, while 37 percent said it was “low/no” priority and 16…
American Express Global Business Travel, BCD Travel and CWT each has around 500 job openings, according to their websites. Industry employment and recruiting sources said some travel management companies had begun offering more competitive salaries and benefits to attract talent. Some refreshed or reintroduced recruitment and training programs. It’s all not soon enough for corporate…
In recent decades sweeping reengineering, digitization and agile initiatives — and lately the move to remote work — have dramatically transformed the job of managers. Research shows that most managers are struggling to keep up. Managers now have to think about making their teams successful, rather than being served by them; coach performance, not oversee…
One Covid silver lining is the chance for travel management pros to rethink strategies, improve cross-department collaboration and focus on bigger-picture topics like sustainability and duty of care. Combining transient travel and meetings can help with all that. More companies are moving in this direction, according to sources. They cited as motivations financial and people…
It’s a chicken-and-egg scenario as corporate travel management companies face hard decisions on staffing. When clients resume traveling, they need reliable, expert service more than ever. But with demand in doubt, how proactive can TMCs be in bringing back their people and recruiting more? It’s a question that begets more. How have agent roles been…
Fox World Travel chief culture officer Audra Mead discusses the benefits of nurturing “leaders-in-progress.” By letting people — regardless of title — lead projects, present to senior executives and chart their journeys, organizations can get stronger from within and individuals can reach their potential. Organizational culture is the foundation from which leaders secure solid footing…
Corporate travel managers are setting up for business travel recovery, but unknowns await. Intel is king. Duty of care is adapting. Sustainability initiatives are further eroding internal meetings and travel. The C-suite is listening. These were among the notable themes in discussions taped for or conducted during SAP Concur’s June 17 Travel Industry Summit. Amid…
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