TMC sourcing isn’t for the faint of heart. Nor is it for the impatient, as the sales cycle extended considerably in recent years. Providers are developing new products and services, making some customer relationships more involved. But the elongated time between an RFP and final contracts is primarily due to legal, security and IT complexities…
Atlanta – ExxonMobil’s internal “Do The Math” campaign aims to optimize four aspects of traveler booking behavior: online booking adoption, lowest logical fare use, advance ticket purchasing and preferred hotel utilization. The company’s communications strategy, featuring extensive use of banner ads, was one of three engagement case studies presented here during a panel discussion at…
GBTA surveys show that many corporate travel managers want to spend more on technology. The trick is getting a budget for it. In a February poll, 36 percent of buyers expected to spend more on tech this year than last — 12 times the share of those who said they would spend less. Asked in…
Atlanta — In addition to providing a venue for emotional expression about airline distribution changes, the Global Business Travel Association’s convention here last month offered a platform for blueprint-making. Voicing concern about industry pros who may think — at their peril — that American Airlines backing off means they can, too, more than a dozen…
Atlanta — The GBTA Foundation and GBTA Sustainability Committee in June published sustainable procurement standards for lodging. They followed a similar resource made available in March for air travel sourcing. Some of those involved in creating the lodging standards spoke here last month during panel discussions at GBTA’s annual convention. The critical message was to…
Atlanta — With almost no exceptions, corporate travel managers do not have fond memories of their experiences with the New Distribution Capability. Amy Hunke, senior manager of travel and meetings at Ametek and president of GBTA Michigan, described her experience as “quite horrific.” Addressing buyers during a GBTA convention panel about NDC here last month,…
Atlanta — Keller North America is an engineering company employing many workers who may not carry phones to job sites. They don’t have corporate-issued phones or corporate email addresses to receive communications. And no corporate cards. They often join the firm at the last minute in far-flung locales. Keller uses virtual cards for about $14…
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