Jay Campbell last week spoke for about nine minutes with consultant Paul Moxness, one of the world’s leading experts on risk management in lodging. Formerly Radisson’s VP for corporate safety and security, Moxness argued for greater transparency on risks in lodging. “Security is cheap,” he said. “It’s the incidents that are expensive.” Rather than spending on shiny technology as the solution to everything, he suggested, awareness and training offer huge returns on investment. Moxness also talked about the importance of hotel safety and security certification programs and the challenges of relying on brands for duty of care. He touched on the pros and cons of home sharing, explaining why if he were a travel manager, he’d still pick hotels.
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