Bridgewater State University institutional travel coordinator Greg DeMelo is on a mission. Having established a cost-saving, insourced travel management program at his school using ARC's Corporate Travel Department designation, he wants to get all eight other Massachusetts state public universities on board. He's got a foothold in one. Seemingly like everything in higher ed change management, though, patience is paramount.

Of all the jobs in business travel, being a university travel manager may be the toughest. Many in the traveling population — particularly faculty — just don't listen. Professors are empowered by tenure, researchers control their outside-funded . . .

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