On airline tickets using corporate negotiated airfares, travel agents and booking tools typically include tour codes to identify bookings as coming from a particular travel agency, corporate TMC or airline corporate client. When these codes are wrong or missing, there may be financial ramifications or an impact on traveler benefits. Corporate travel buyers speaking during the past few months on the condition of anonymity due to sensitivities said they were surprised to find their TMCs were not forthright about this, in some cases declining to report transparently on tour code utilization.
One buyer several years ago recognized . . .