In its opposition to proposed U.S. federal protections for air travelers, IATA last month said passengers could "take their loyalty to other carriers if they are not satisfied with service levels." In corporate travel, this is more theory than practice.
While compensation for inconvenience would be nice, individual business travelers with options tend to favor airlines with which they have status. They usually don't give that up absent particularly miserable experiences.
At the corporate level, reliability "is not a primary or even a secondary factor in preferred airline selection unless the performance . . .