AA Builds Reporting Portal As Big Three U.S. Carriers Share More Client Data, Push Soft Benefits

The three major U.S. network airlines are big on providing account-specific information. This can relate to spending, contract performance, ancillary services and operational metrics. Delta Air Lines in 2014 and United Airlines last year activated self-service reporting portals. Now comes American's.

American Airlines in June unveiled a portal for travel agencies. In the fall it will test a corporate client version with about 50 accounts. The plan is to provide access to all 1,000-plus accounts . . .

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Author: David Jonas

David Jonas in 2006 co-founded business media firm ProMedia.travel after ten years as a journalist with Business Travel News. David rejoined BTN in 2010 as executive editor when its parent company acquired ProMedia, and in 2014 co-created The Company Dime. David has a bachelor's degree in communications from Cornell University.

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