Experts See Artificial Intelligence Boosting Travel Management Innovation

Denver — Artificial intelligence could propel travel management past other disciplines on service innovation. According to experts, this is because of its data and people.

American Express Global Business Travel's Evan Konwiser said business travel firms have the info to make AI useful. Others don't. Among these data are user profiles, history, preferences and loyalty. Content, rates and negotiated contracts play a part. Big data concepts manage the interplay. Konwiser said all this will "drive incredible innovation in our space."

He argued corporate travel providers and clients are well-positioned to take on the "Herculean" challenge. Co . . .

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Author: Jay Campbell

Jay Campbell in 2004 created travel business newsletter The Beat, in 2006 co-founded Travel Procurement magazine and in 2010 integrated them with Business Travel News. He served as editorial director until 2013. Jay made his travel industry media debut in 1993 at the Air Travel Journal of Boston while earning his undergraduate degree in journalism at Boston University.