Author: Louise Miller

Louise Miller brings more than 30 years in the travel industry and 20 years in executive leadership. Her knowledge and experience include technology, product innovation, commercials and finance, marketing, account management and talent management. Louise started in the airline and car rental industries, then spent more than eight years in buyer roles for aerospace and financial service companies. At BCD Travel for the next 23 years, Louise held executive level positions and reported to the CEO before working for American Express Global Business Travel. Louise earned her Bachelor of Science - Summa Cum Laude from LaRoche College in Pennsylvania. She has two adult sons and, with her husband Richard, hosts several international high school and college students from Latin America. Connect with Louise on LinkedIn.

Op Ed: Louise Miller On Travel Service Challenges Amid A Choppy Return

Louise Miller

Deteriorated or insufficient travel services will be a reality for some as volumes recover. Demanding corporate travelers and their managers, generally satisfied with their service providers’ efforts during the pandemic, will start to lose patience. Areka Consulting’s Louise Miller suggests proactively and thoroughly communicating with travelers, understanding travel management company staffing and information sharing capabilities,…

Op Ed: Louise Miller On TMC Innovation Coming Back Into View

Louise Miller

Louise Miller, managing partner in the Americas for Areka Consulting, sees opportunity for suppliers and buyers to reorient their thinking and emerge from the pandemic crisis with improved products and programs. For travel management companies, the key is to recognize the forces behind innovation. Over the past five years, we’ve seen unprecedented investment in the…

Op Ed: Louise Miller On Tackling Your Toughest Categories Of Un(der)managed Spend

Louise Miller

Actively managing the largest proportion of spending possible is a primary goal for buyers across various categories. The corporate travel category presents a unique set of challenges and opportunities. Areka Consulting’s Louise Miller explains. Many procurement professionals tell me they consider the percentage of spend under management as one of the top metrics defining procurement’s…

Op Ed: Louise Miller On The Complexities Of Hotel Content

Louise Miller

It’s time again for many to assemble corporate hotel programs for next year. The clear goal is to save money and provide sufficient choice for travelers. There are many ways to get it done, and each comes with its own set of considerations. Louise Miller of Areka Consulting breaks down the options. Most companies still…

Op Ed: Louise Miller On Innovation In Ground Transportation

Louise Miller

Ground transportation used to be a relatively straightforward part of travel management. No longer. Louise Miller of Areka Consulting gives an overview of what’s changing and how companies should address the challenges. Now is the time to really think about ground transportation and make some decisions. More progress occurred in the past 12 months than most…

Op Ed: Louise Miller On Considerations For Online Booking Tool Selection

Louise Miller

When we at The Company Dime speak with travel managers, online booking tools almost always come up in the conversations. Everyone has an opinion about deficiencies, features and suppliers. Setting a strategy starts with knowing traveler habits and content needs, before getting into how travel management companies support specific tools (or don’t). There are hotel-only…

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