Author: Tristan Smith

Tristan Smith is Egencia vice president of customer success for the SME segment. Her responsibilities include leading Egencia’s Small and Medium Enterprise account management team globally and facilitating the success of their travel programs. She began her career in the airline industry in strategy and sales in Australia and the United States, before moving to strategy consulting at Bain. After six years in consulting with Bain working across a variety of industries and business issues, Tristan joined Egencia to run the TMC's Strategy and Mergers and Acquisitions team. In that role, she led the acquisition and integration of Orbitz for Business and was responsible for the company's growth strategies. A native of Australia, she currently lives in London with her husband and three kids. Connect with Tristan on LinkedIn.

Op Ed: Tristan Smith On How Professionals, Processes and Partners Scale Your Business

Tristan Smith

Don’t go it alone. That’s a key message from Tristan Smith, Egencia VP of customer success for small and medium enterprises. Providing pointers for companies looking to grow, she also encourages business leaders to get past any negative connotation around standardizing processes. Doing so frees up employees to focus on the most important things. Ask…

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