People disagree on how much and when, but blockchain seems destined to improve how hotels track and pay commissions to travel management companies. This always has been a gnarly process, so many will welcome the change.

Clearing up mismatched data, resorting to dunning, failing to trust ... it's so bad, the industry accepts "commission recovery" as the term of art. Third parties market their services to hotels as a matter of reputation. That's right — lodging providers so routinely break their commitments to pay promised fees to sellers that chasing them . . .

The full content is available to subscribers

Reminder: As per our Subscriber Agreement, reproduction or distribution of content and sharing user names and passwords are strictly prohibited.

Notify of