Buyers Balk At Amex GBT Fee

Though some understand the rationale, corporate travel buyers don't like the new American Express Global Business Travel surcharge on certain airline bookings.

Concerns go beyond the amount of the fee, which client communications indicate is $10 per transaction. Customers raised several other financial and operational questions. Speaking anonymously due to the sensitive nature of supplier relationships, some GBT clients said they are considering recourse.

A few said they expect the hit to be tens of thousands . . .

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Author: David Jonas

David Jonas in 2006 co-founded business media firm ProMedia.travel after ten years as a journalist with Business Travel News. David rejoined BTN in 2010 as executive editor when its parent company acquired ProMedia, and in 2014 co-created The Company Dime. David has a bachelor's degree in communications from Cornell University.