A few months into piloting virtual payment, the quarter-of-a-billion-dollar State of California T&E program already has realized benefits. Tied to policy mandates and program consolidation, the alternative payment mechanism made life easier and more productive for travelers and administrative staff. It took a while to get to this point, still a work in progress.

California first explored virtual payment in 2014 when it put its payment system out to bid. It was "something our employees have been begging for," said Bill Amaral, business partnership and travel manager for California's program. "They don't . . .

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